Norwich Nelson City Centre

The location was good next to the railway station and an easy walk to the town centre. The staff in the reception area were nice and accommodating. The restaurant floor was filthy and sticky. The food in the restaurant was not good. The staff was in a hurry to clear the table.

AVOID LIKE THE PLAGUE! We have used very many Premier Inns in the past and have always been satisfied. This one however is truly DREADFUL. Check in was a farce, people allocated already taken rooms, no allowance for slightly early check in, for us a least, some people were allowed an earlier check in without additional fees. We were only there 30 mins before 15:00. They did however offer to look after our luggage but when we returned from the bar (see later) they couldn't find it!! We were not made aware that this is the away football supporters pub and as a result we were served drinks, while we waited to check in, in plastic pint pots. Even a small glass of wine. All the tables were marked reserved but empty. Later in the evening when we returned for a night cap, the queue at the bar snaked around the restaurant and plastic pint pots were still the order of the day. Again tables shown as reserved were empty so no where to sit!. We paid a premium for the Saturday and had the worst experience possible. If the hotel had mentioned on the booking particulars that this is how they functioned on a football day then we would have AVOIDED IT LIKE THE PLAGUE! A score of 1 star is flattering, -10 more accurate! We have brought this to the attention of the companies' complaints team who agree that our stay was unacceptable but are not offering any form of compensation - DISGRACEFUL!

Lovely time with family. We had breakfast every morning which was great value. Our room over looked the water which was lovely. Our treating on arrival with Zoe was so very welcoming! She was fabulous! We had spoken to her before our trip as we had some questions. She was so helpful and nothing was too much trouble for any if the staff

Best customer service I’ve experienced at a hotel in uk . Both staff members Debbie and Mya gave us outstanding hospitality and very welcoming

Overall the hotel looks really tired on the outside and not very welcoming. Rooms are OK but the bathrooms really need an update. We had breakfast but the quality was very poor. Both the fruit and apple juice had a fizzy taste so must've been out of date. The coffee machine also wasn't working properly and there was no alternative so couldn't make a coffee. Not worth £10.99 each.

This is my second time starting in this hotel the first time it wasn’t pleasant people seems to be quite rude in reception and in a bar this time I find even more rude people they say hello to you they don’t even look at your face and when he comes up for breakfast, I was paid for that breakfast but they said no and they were really really rude when trying to sort out what was the issue ! very disappointed. The room was okay, but I stay in the room facing the main road so was very noisy. I definitely don’t recommend this hotel to no one , I stayed here because my company book me to stay this hotel no my choice.