Norwich Nelson City Centre

靠近火車站，就是空調不行，太冷

Check in staff was lovely , rooms was very nice and clean everything you need for a nights stay , bathroom wasn’t so good bath had a stain running down from the taps found lots of hairs in the bath , bath mat had black marks on it , sink had bits stuck to the inside and a few hairs , round the edge of the bathroom there was loads of hairs in the corners

First time at this hotel and first time booking Premier Plus room. Very comfy room and quiet. Worth the Plus price just for an espresso machine, fast wifi and an iron in the room. Good nights sleep. Staff are just lovely and very helpful with recommendations on where to go and what to see on a short visit. Parking fee is reasonable but as others have said the carpark needs better lighting at night. The restaurant however lets down this hotel. It needs a radical refurb or at least a thorough deep clean. Floors and tables are 'sticky', surfaces full of dust, cutlery and crockery not cleaned properly. Breakfast looks unappetising and dinner portion was tiny for the money. Stains on chair seats and the carpets looks like they have not been cleaned for decades. Some staff do not represent a clean and professional image, unlike the staff in the hotel. If you are looking for a comfortable nights sleep stay here but go somewhere else to eat. Lots of lovely cafes and restaurants nearby.

I visited this premier inn June 2024 and it was horrendous Visited 4 nights April/May 2025 and what a turnaround Staff fantastic especially Ami and Sandra. Groover has been hear at least 20 years when as a Norfolk person I started coming in (now live in London) Anyway a very very pleasant experience and massive improvement on last year

The building is a little tired, inside and out. That said, it is very conveniently positioned for the train station and town centre. We only had breakfast on our stay. The food was fine but it felt like no one was in charge. So, I think, QC was not as it could/should be. Staff were polite and helpful, but we had to ask for more juice, instead of it just being refilled. The coffee machine was out of order so only instant available. There is another coffee machine only a few yards from the dysfunctional one but it's behind the bar. Do you can't use it. Neither can the staff it would seem. Overall ok but could so easily have been better.

Had a great experience. Debbie on the desk was very helpful and made my stay unforgettable, her Cust mer service was above and beyond. I'll be back again for sure and I really did have an enjoyable stay 😁 The cleanliness was great, I will definitely be coming again with my husband x