Premier Inn Newcastle (Holystone)

On arriving, I was annoyed. I got out of the car and approached the door. The door was the type that needed to be pulled. I am disabled and can not open these doors. Reception had a few people in, so I had to wait outside. It was cold and getting dark. For some reason, my Carer decided to get all the luggage out of the car, thinking that I would have been in the warm reception area. Once inside, one of the recipient staff asked if I was ok. I snapped at him about having to wait outside. It wasn't his fault. Reception was clean and bright. . He booked us in and rushed around, and let us in the inner door to the rooms. The room was clean and spacious as I had booked an acceptable room. There was only a low bath with an overhead shower. I did know that but all accessible rooms should have a wet room or a walk-in shower. The room didn't have any USB ports which is a must these days. Most people have mobiles, tablets, and laptops. For some reason, I had brought 2 plugs that a USB lead can plug into. Thank goodness as we had are phones and tablets. On looking around the room there was some pictures on the wall these where bright and lovely pictures but the pictures had large splits down the sides. It would have been better to have no pictures. Apart from these areas I have mentioned the room was fine. The room we had was very noisy as the room was opposite the door leading upstairs and into reception so everyone needs to pass the door. On going out to breakfast there was a few people standing outside the door smoking. I have breathing problems and do not want to breath in everyone's smoke. This is a common problem at most places because the designated smoking area is just outside the doors. We went across the way to the restaurant, which again had manual doors. This wasn't a problem because my Carer was there with me. We were greeted nicely and asked if we had been to this restaurant for breakfast before. We said no and the lady showed us where everything was then showed us to a table. The breakfast was lovely. The price had gone up, but everything had gone up. It was still worth the money. Overall, the hotel needs a make over desperately but the staff were friendly and it was clean. I wouldn't stay there again until the hotel is revamped which is a shame because it is closest for our needs.

Very welcoming and caring staff - rooms clean and comfortable - most enjoyable stay - would definitely return.

Excellent hotel overall. Very clean, lovely staff, food very good. Convenient location. Nothing was too much trouble for any of the staff and they went over and above to do all they could to make sure our stay was perfect. Able to take food from the restaurant to the room which was more convenient for us. Carried luggage up stairs for us. They really could not have done anymore for us. Thank you.