Usuario invitado
29 de febrero de 2024
We were booked to stay there for one week. Unfortunately, we couldn't stay there even one night. We were planning to work from the resort, but upon arriving at the property and checking in, we immediately noticed there was no working wifi in our room. We asked them to fix it and the front desk man came and confirmed we were correct, but unfortunately there was nothing they could do then. Since we had to work from home and needed wifi, we immediately checked out and had to spend WAYYY more money last minute to get a hotel that wasn't as nice but did have wifi. We didn't stay even a single night (we stayed maybe 30 mins trying to figure out the wifi and didn't even use the bathroom or touch the bed) yet they refused to refund us for this. Since it was late, the manager wasn't in so the front desk told us to call in the morning about a refund. We figured this was reasonable and left. Yet, the manager refused to even speak with us today despite our repeated calls, which we think is very rude. I get they couldn't book the place the night we didn't stay since it was late but we couldn't stay and work without the wifi they advertised, and honestly its just rude for a manager to refuse to speak to us even though the front desk people were nice. Currently disputing the charge, and do feel bad they couldn't book the place, but more annoyed that they are acting rude about it. We didn't want to drive another 45 minutes last night to stay at a motel not on the beach and pay more for less last minute but we didn't have a choice. I get that wifi isn't essential to all, but it is for my job, and if it is for yours I wouldn't stay here.
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