Usuario invitado
30 de noviembre de 2022
We couldn't even get into reception upon arrival as the doors were locked. We were only allowed in as a chef happened to step outside and noticed that we were there after ten minutes. Upon getting into the room, we found (what we hoped were) curry stains all over the sheets. When we told the host, they were quickly replaced, but not before he told us over and over that they weren't at fault because they use an external cleaning company that was letting them down. This made me respect them less than if they had just apologised and replaced them. The sofa in the room only had three legs, meaning I actually fell off of it when I first tried to sit. None of the lamps worked and only half of the ceiling lights worked. Upon showering, the bathroom filled with water as the shower obviously wasn't sealed properly. No toiletries were supplied despite them being advertised. Hair dryer and iron were only available upon request, but we couldn't acquire them in the morning as the restaurant (and thus reception) was closed. The room was very warm, which we were very happy with due to the weather, but the positives end there. The rooms door opens straight on to the road, which I found rather off putting as the sounds of cars were very loud. Also, not a critique on the hotel at all, but the nearby bus stop to get into Newark-on-Trent doesn't actually exist, and requires crossing a busy main road with no crossing to get to where it should be. The restaurant was absolutely gorgeous. The service was incredible and it is some of the best Indian food I've ever had, with a gorgeous interior and a heated outdoor bar area. It's a pity they don't take the same pride in their hotel as they do their restaurant.
Traducir