Usuario invitado
9 de julio de 2025
I originally booked a room with 2 queen beds, but upon arrival, I was given a room with 2 double beds. It wasn’t a huge issue since we were staying for 3 nights and I was tired from a long drive, so I didn’t say anything. When we got to the room, the door was very difficult to open — we had to push hard just to get in. Again, not a big deal at the time. Once inside, I noticed a stained grey cover on the bed, which we ignored because we were exhausted. However, I then saw that the pillowcase also had a stain, which was disappointing. The next morning, I let the front desk know. They were extremely apologetic and kind, which I appreciated. Later that day, I went to the pool and saw a bowl in the water. I handed it to the front desk, and again, they were very apologetic. One of the staff even went to the pool to double-check that nothing else had been left behind. On Saturday, I met a lovely housekeeping staff member named Monique. I explained the issues with the bedding to her, and she immediately took care of it. She changed the sheets, replaced the pillowcases, and gave the room a thorough cleaning. She did an amazing job, and I truly appreciated her help. I chose to stay at a Marriott because they usually never disappoint. While the staff here was absolutely lovely and doing their best — especially during a busy weekend — the cleanliness and room issues were unacceptable. I may think twice before booking here again.
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