Maison Noosa

Location is amazing. It’s exactly beach front. Room was tidy but little bit tired.

We were meant to come and stay at Maison Beach Front in Noosa towards the end of February. My husband had a fall and broke his hip one week before we were meant to go. This trip was fully paid through Luxury Escapes. I rang Luxury Escapes to advise them that we now cannot go to Noosa so they contacted Maison. Maison said they needed proof which is totally understandable. I emailed all the necessary information to Luxury Escapes which they forwarded to Maison. Maison came back the day before we were meant to go there with NO we will not refund your money. We have a no cancellation policy. So why did they want to see all the hospital forms then? I then said it’s not that we have changed our mind it’s the fact that my husband cannot travel they didn’t show one bit of compassion. I asked if we could use our money later on to come back there and they said NO we don’t change our dates. It’s not in our policy. They told me to get someone else to come and stay. Well seeing we were told this the day before we were meant to arrive there I had little to nil chance of getting someone due to the fact we live in Sydney. So that money just went down the drain. Just wanted to say ‘thank you Maison staff’ for having such compassion for us with what happened to my husband. I was also told that every place in Noosa all have the same policy as in no refund if you cancel. Well after Maison we were going to River Front Retreat Apartments to stay for 10 days and yes because they were such lovely compassionate people they gave us a full refund and did not ask to see any documentation about what happened to my husband just to say to us how sorry they were and they look forward to seeing us another time. We look forward to going there when we can and never going or recommending Maison Beach Front on Noosa Beach.

Maison Noosa is our favourite on Hastings street. While its parking is a little tight, the building is a bit old and it doesnt have in room laundry there is one thing that makes it stand above all others. The pool experience. The pool is as big as any other on hastings street, it has spectacular old school dark blue tiles that makes it shimmer and its more secluded then other pools with a beautiful canopy of trees to look at. But where the pool really beats all others, particularly in winter, spring and autumn, is that they properly heat it unlike some of the more expensive hotels on hastings street. You can get up and have a beautiful swim in the morning before breakfast at any time in the year. You wont shiver in this pool. The spa is also spectaculalry hot. And because the pools and spa are properly heated you can still have a swimming vacation if the weather is poor and the beaches are too cold. And because guests can spread out the swimming time from early morning to into the evening then the pool is rarely full. There have been many time where we have had this pool completely to ourselves and it has been bliss. All because they heat it properly outside of the summer season. Long may this continue. The other benefits of Maison is that the rooms are a decent size, they have nice balconies and its at the quiet end of hastings street so there isnt much, if any noise at night beyond the ocean. Love this place. Coming back again very soon.