Irene&Hermes
2 de abril de 2025
This was our second time visit this hotel after Covid . First time was during Covid before sg close boarder . The first time impressions was super , they give us a big room with high floor , it was so beautiful , amazing , clean . So this round my 46th birthday we decide to choose 5days 4night stay . I had special requests on trips to hotel . I specifically say I do not want corner room as I am very sensitive to the last room of the hotels .
On the arrival day , they supposed to pick me at the ferry but the rude service staff name of Nuryana , she ask me to take a taxi myself . That’s a red flag , u r treating a customer we visit second time for her birthday who stay not just one night but 4 nights to self taking a taxi myself . Ok it’s fine
Check in they give me the last corner room n low floor ….. I have stated I wanted a high floor n I don’t want a corner room but they give me all the opposite request. Very disappointed this round visit .
The house keeping is good 👍, they r doing a good job in cleaning up . The resturant is good . Both level 1,2,15th floor resturants all have better service than the front desk .
Lastly I do hope that the hotel would improve on their front desk staff services . Do take note on customers little request . Don’t just give the opposite stuffs that we specifically stated we do not want .
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