Usuario invitado
31 de enero de 2023
I don’t mean to be combative in this review, and it’s partially my fault, however I asked someone to book this room for me, and they booked it incorrectly. I wanted a room at Hotel Bel Sit in Milan, and instead a stay at Hotel BelSito was booked. I asked for a refund and a cancellation three days before the booking, and they refused to cancel the booking and provide a refund. I’m told that it was made as a prepaid room/non refundable, however I think it’s ridiculous that any hotel would flat out refuse a cancellation and a refund. I contacted them several times with no response, and was recharged after filing a dispute through my bank. The Hotel said “ the goods were delivered in good quality” but again I never stayed here. I was going to a festival in Milan, and was supposed to be booked in Milan. I expect any reputable and good business to make exceptions, especially when the space wasn’t used and the hotel wasn’t fully booked. It’s a money grabber kind of scheme and I wouldn’t even bother booking here. It’s just not worth it if something happens to you for any reason, or if a mistake was made.
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