China Forest Nanyuan Clouds Stream

The service is wonderful. You are made to feel like a VIP guest with staff smiling and greeting and offering immediately to help you. Evening fruit and red bean dessert was a nice treat. When we requested a room change for a different view we were quickly helped with no bad feelings or sense of inconvenience. It honestly is one of the best experiences Ive had in hotels. Thank you for a wonderful stay.

Great country retreat very peaceful with lots of nature in the area. Comfortable rooms not much food options available though

We went to this lovely hotel in the ‘Cloud Forest’ directly after National Holiday with our family of 4 (2 toddlers) and my parents. We had two Songyuan rooms which were totally amazing. Stunning view of the trees and river and extremely spacious and thought out. In fact the entire resort is beautiful and our kids LOVED the golf cart rides to dinner. We got very unlucky with weather as it poured the two days we were there but we still managed the walk to Chiang Kai-sheks villa and water feature - which was beautiful and interesting. On a slightly different note, with a western perspective there were a couple areas for improvement. Ideally the restaurant menus could be translated to English and left in the rooms (it’s a nightmare trying to translate a menu, pick what to order with 2 hungry kids at a restaurant). Also, the playroom wasn’t a playroom while we were there which was a big disappointment since it was raining. Not as advertised - just carpet in a room (which the kids did still have fun running around on). Finally, a good hiking map of the area in the room would have been appreciated too.

Thank to the hotel management, upgraded us. The environment was great. Food a bit pricy. The hotel room was fabulous and clean. Hotel service excellent. Prior to your trip the hotel management will call up to inform about weather, arrange for transport to pick up from train station. The price for transport are reasonable. Driver Mr Dan has great driving skill, caring and friendly.

酒店毗鄰（約9公里）人間彌勒～雪竇寺。在自然氧吧山林中的寶藏度假小別墅羣，地理位置優越，環境優雅，服務人員素質優良（淡季的原因，服務人員雖不多，但服務一點都不淡，各項服務到位）大廚出品優質（充分利用了當地的食產的特點，烹飪出各色美味佳餚）特別要感謝一下前廳部經理應程遠，從入住前的提前介入式服務，到入住後的悉心照顧，每一細節都彰顯了其專業水準和細心細緻服務客人的理念，讓原本服務與被服務提升高度，情緒價值直接接滿（眾多細節中的一例：瞭解到本人略感風寒，第一時讓廚房煮了紅糖薑湯，甜在嘴裏暖在心上👍👍👍）

此次出行真的非常開心，完全超出預期。前期訂酒店也是抱着隨便住一晚的心態，結果完全沒想到酒店物超所值，特別是管家雅楠，細心又周到，出發前就幫我們預訂餐位，升級了房間，到了酒店給我們搬行李，送甜品。退房時，還貼心的送上了咖啡。真的讓客人體會到了賓至如歸的感受。酒店的餐廳飯菜也很棒，雖然選擇不多，但質量OK，色香味俱全。下次一定還會再來！