124 on Queen Hotel & Spa

Everything was excellent. Clean, friendly staff, good food and reasonably priced. Underground parking was a huge plus.

I feel like they did not have enough staff at the reception; otherwise, everything was great.

比起瀑布附近酒店好多了，而且便宜。開多半小時就到，這家很不錯。有不一樣的體驗。在旁邊麪包店買麪包，酒店還可以幫忙加熱。Spa要提早四周訂，否則沒提過服務。建議攜程可以提醒客人提供這些服務，免得浪費了酒店這麼好的項目。 設施：好 衞生：好 環境：好 服務：好

地段優越 門口就是主幹道 餐廳 麪包店 冰淇淋店 禮品盒 …房間不大確非常安靜 前台工作人員很和善 酒店提供地上 地下免費車位 晚上8點已經沒有空餘座位 酒店餐廳需要預約的！

This hotel definitely focused on guest experience. The staff go above and beyond to ensure you are happy. There are all so kind and seem to sincerely enjoy having guests. I would say my room was 3.5 star as it was dated and a bit dark. I was there for a business conference. My colleagues had a more updated room where mine was a suite (801) that was like an apartment. Down a little alley way in between buildings. It was older and needs a bit of a refresh for sure. A fresh coat of paint and a new couch (see pic) to start would do the trick. It was very clean and large with a full kitchen, dining room and living room. Separate bedroom and a very very small, almost European size bathroom. Nice plush bathrobe, large sheet bath towels and beautiful L’Occitine toiletries making this very enjoyable for me. If you are a lady that takes time for makeup the bathroom is an issue and so is the lighting. I made it work. There is really no mirrors to see how your outfit looks either. ;-) I slept just fine, it was clean and I like all the extras. For me this what it’s important. I would stay again at this hotel. I have stayed at most of the hotel in NOTL and this one I liked the best so far. It was most comfortable and this is due to the staff for sure. Their General Manager is kind and interested in guest experiences. On the day I checked out I was getting a coffee at the Starbucks attached to the hotel. The General Manager was in line behind me asking me about my stay. The girls had an accident and coffee was all over the floor and counter. Without pause, the GM went behind and started mopping the floors. Clearly a great leader. Kudos to the entire team.

Beautiful room with high-end finishes. Bed was comfortable and bathroom spacious and clean. Ideal location near shops and restaurants. Recommend staying here if visiting Niagara Falls Canada side. Quaint town near wineries. Perfect for weekend getaway.

The room that I was assigned does not appear on the their website. While it was huge, clean and the bed was comfortable, I felt like I was in a dungeon. Only the the top 1/3 of the one window had light exposure. I could see the treetop and the sky. The bottom 2/3 was frosted so dark that no light could shine through. The window did overlook the street so I thought maybe it was for privacy. When I opened the window I was met with the HVAC unit and a pond of water. Therefore, opening the window was not an option. My room was also directly above an event space. I did notice that there was an event taking place at 4pm but people were eating dinner so I assumed that it would be over in a few hours. At 9:30pm the music was so loud that the bed was shaking. The hotel asked that guests text them if they needed anything. I texted my concern as to when this event would be over and got no response. I tried to call and no answer. I finally walked about a half a block over to the reception area. When I asked about the situation I asked if anyone had called me prior to my arrival. Nobody had called me. They were very nonchalant about the situation. Someone would text me with the ending time of the event. About 20 minutes later I was told that the event would be over at 10pm. At 10:15pm the music stopped but then the furniture moving began. For another hour all I could hear was the staff breaking down the event. The next morning I went to reception and found that everyone in the Gate House was in there complaining. Their solution was to refund our resort fee and make a note to give me an upgrade the next time I stayed with them. I felt like I was over a barrel with no options. I asked several times why they would even book that room if they had an event. They never gave me a response. Something about, because I booked with *******, they did not know about my reservation until just a few days before. I booked the reservation through their website 3 months prior. It just seemed like they really did not care that any of us were unhappy and they had no solution. I felt like I had been taken advantage of. I will never go back to this place. I have been traveling for years and have never been treated so poorly. There is no section on their website to leave a review. I wonder why.

This property looks like it's been freshly renovated. The decor is luxurious and modern. We stayed in a room with 2 queens and we couldn’t believe how spacious it was. Will definitely be returning in future. If you and your girlfriends are looking for a weekend getaway in ontarios wine region, this is definitely the place to stay.