Hoteles Citadines en Nha Trang

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We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

Everything was good. Location, swimming pool, breakfast. Except 2 things. First. You can check in not earlier than 2 pm. We came there at 7 am, because we had a night plane. We wanted to have a rest, but reception workers told, that it's impossible to check in earlier than 2 pm.... Second. Air conditioning in the room worked unstable. I tried to call the reception workers, but the line was busy all the time. So, I went there by myself, the worker came after 10 minutes. But he didn't fix anything. He just gave me advice to take out and put in back electric card. Seems like they need to fix some electrical problems, but they don't want or think that it's not a big problem. And the third thing. A lot of Chinese people. And they are very noisy and loud. In the reception hall, in the hotel's restaurant, in the elevator. I felt myself look like in the street market. Totally impolite behaviour. Will I stay here next time? Probably not. Too noisy!! And fix air conditioning system, please. 25-th floor. So, another people will enjoy staying at your hotel more. Thanks

A most pleasant surprise! The first impression isn't much: The hotel lobby is decorated with cheap-quality rattan furniture, and it isn't even air-conditioned. However, the room turns out to be very nice: Well equipped with all the basic comforts one would need, including a frig, good-connection Wi-Fi, a reclining rattan sofa with ottoman, bath robe, plus a small balcony with a coffee table and two chairs and a good view of the South China Sea. The location of the hotel is also quite nice, lots of restaurants and coffee shops around, and a 5-minute walk to the beach and water front. The staff is most friendly, and try their very best to be helpful, even though most of them do not understand English too well. The electrical outlets near the desk aren't designed properly, but the problem is fixed soonest I have informed the Front Desk. Breakfast is average, but fair enough. Just two minor negative points: 1) Breakfast is until 09:30, but they staff would start turning off both the lights as well as air-conditioning at around 09:15 even though there are still guests eating; and 2) the Laundry List is in both Vietnamese and Russian, no English! It is apparent that the hotel must have housed lots of Russian guests in the past, but perhaps now is the time to have English included as well. All in all, a great value for the money; I would highly recommend this hotel to all my friends.

En general, un hotel muy bonito, pero hay mucho, pero. Estamos aquí ahora y comenzamos a venir a un poco de chino que sabe lo que es, bueno, y que no - es un roy de camarones. Después de ellos es un desierto. El desayuno es definitivamente 3- pero grasa más esta variedad de frutas si puedes llegar a los crabs y los compatriotas. De lo contrario, no muy alta cocina, más bien una sala de comedor de fábrica media. Limpieza es sólo 2. La basura (en paquetes) y la arena son difícilmente limpiadas. El hotel tiene que limpiarse (una toalla para los pies para mojar y lavar el suelo). El saco se limpia si es necesario. Cambie las toallas y añada agua (4 barcos. El agua en el refrigerador se paga). Un coche de dos zonas fresco en el 7o piso con una vista del mar chica. Hay un pequeño simulador, mesa de 2 mil millones de dólares americano y mesa de fútbol. Para 6 et. Spa no hemos visitado todavía, pero los stands son un 30% descuento. Las habitaciones no son grandes en general, pero todo lo necesario es - rayos, muñecas de goma, incluso tobillos. El hotel tiene un buen servicio de televisor, y el puerto HDMI puede ayudarle a atraer con cuidado desde la pared hasta el puerto, junto a las vías férreas. La ubicación es muy conveniente, pero el centro, la tienda de abajo con alcohol y a precios buenos, y en todo el minimercado de carretera, el mercado nocturno y mucho más.

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Me gusta este hotel. En realidad tiene 5 estrellas. Sin embargo, hay que abordar algunas cosas. Primero puedo decir que encontré el personal como amable y útil. La habitación es agradable por el precio. Sin embargo, 2 cosas como me molesta. La primera cosa es cuando algo se rompe se le dice que se fijará, pero días después no será. Incluso después de preguntar 3 veces diferentes. La primera de las primeras se abrió y la segunda se abrió. Empezó a decir cosas en vietnamita a su colaborador y sin saber el idioma que sabía que me degradaba. No sé por qué, pero fue muy obvio. Sólo empezó a tomar el agua de ella y decirle que no limpia. Ella iba a pasar por mi basura delante de mí y comenzaba a mostrar cosas a la otra chica y sólo comenzaba a reír. Yo viajé mucho y esto fue el primero para mí. Finalmente, estuve allí por 4 semanas. Dejó café 3 veces. Shampoo y gel de baño 3 veces. Todas las 4 semanas. No sé si la lleva a casa o si el hotel le da un bono para no dejarlo, pero eso fue su manera de hacer las cosas. El hotel está en una zona de la ciudad de la ciudad, donde el hotel está en una zona de la ciudad.

Intenté reclamar y nos encanta decir que uno de mis colegas fumaba en la habitación, pero en realidad es sólo un fumador regular que fumaba fuera y volvió a su habitación con olor a sus ropas. La política debería prever un espacio para no fumar si quieren ser específicos.

We visited Nha Trang in April ‘23, and thanks to our travel agent, he had booked us at the Melia Vinpearl Empire for 2 nights. It was the best hospitality we have experienced in a very long time. Having been a part of the industry for over a decade ourselves, it just felt amazingly refreshing and soulful to be treated so wonderfully. The white themed lobby and rooms reminiscent of a medieval yet modern Spanish era, the super clean and comfortable rooms. The brilliant view of the South China Sea from the balcony and the great food all nothing short of surreal. Special mentions to the staff at the hotel, specially Miss Iris, their Guest Experience Manager for being extremely warm, courteous and helpful and taking extra care by going out of her way to make sure we had the best time ever and also making sure my wife was well taken care of as she was unwell. Food choices being a little restrictive, Iris and the team of Chefs decided to do a special seafood preparation for us which I think was a very good gesture. They also got us free tickets to the Vinwonder land.. FOR ALL 5 OF US. it was an amazing experience. All in all, a great place to stay. If you’re in Nha Trang, you need to be at Melia. Thanks to the team for making our stay an experience to remember for a lifetime