Premier Inn Glasgow Newton Mearns (M77 J4)

房間前台客戶服務沒有什麼禮貌，入住沒有告知洗頭護髮拖鞋牙膏牙刷需要自行準備，預約了第一晚因為需要連續再訂第二次訂單，無法安排同一房型需要轉房，轉房安排到最後尾房，要求盡量安排其他房間，明明看見有其他房，也不安排。 房間還算很乾淨新淨，清理房間有需要通知前台，不是掛牌在出面。

We were here in March and all I can say is Wow..... what a transformation rooms are lovely and the restaurant and bar beautifully decorated- smaller but 'friendlier' staff are lovely will be back

Even though there's extensive work going on at the moment, this Premier Inn is extremely well run, spotlessly clean and has excellent, friendly, helpful and welcoming staff. The Premier Plus room was lovely-very clean and comfy with a huge shower and all the nice Plus bits and bobs. I certainly recommend it there. The restaurant is currently closed but they offer complimentary pastries, fruit, tea and nice coffee to take back to your room from reception.

Place clean, room tidy, bathroom is newly renovated. Most important thing is ..... air conditioning is strong ! This is fantastic for our family trip during the summer.

Pros - Premier Plus rooms great with rain showers, chocolates and Nespresso machines. - Welcome was good - location is perfect Cons - Hotel is a building site - the restaurant was totally gutted so no breakfast or evening meal service - we found alternatives but a Premier inn should always have breakfast service. They did have coffee and a few pastries but this was inadequate. - Fire alarms went off at 5am on the first night and we had to get out into the rain. Staff needed the fire brigade to reset the alarms and it seemed to be related to the building work. - Parking very tight due to the building work - spaces have been repainted to make them narrower. Contractors parking in the customer car park didn’t help. - Another car park that now has Anpr and parking pirates involved which was new since our last visit. A retrograde move by Premier Inn.

The room was clean & the staff friendly. However, the toilet roll holder was loose and span arround like a windmill. When my wife went to switch on the bedside wall lamp, the button dissappear into the light housing. The room was roasting and humid. The Room welcome pack was incorrect and missleading on how to use the room heating/aircon system. I had a dreadful nights sleep. In the morning there was steam around the window and puddles of water on the window ledge. Apparently it's down to you to read the online information on the heating/aircon system when you book your room. The Fire alarm repeatedly went off around 5pm on evacuating we met folk walking back to their rooms because reception had told them it was ok. When the fire alarm eventually stayed on folk started to leave the building to wait for the fire brigade to arrive and check that it was safe to return inside. I contacted the Guest Relation team to highlight these issues. Do not expect much, in fact, don't expect anything.