The Vanderbilt, Auberge Resorts Collection

We had a wonderful time staying at The Vanderbilt! It is such a beautiful hotel, with the most welcoming and friendly staff. I had a few special requests due to traveling with my 9 month old daughter, and they were happy to accommodate them all. We will definitely be returning!

The first night we stayed in 313. I woke up at 3am covered in spider bites all over my feet. When looking around the room we saw numerous spider webs and nets. It was disgusting. We also saw clumps of dirt on the floor also disgusting. We asked for the sheets to be changed. When I went to take a nap because I was exhausted, I pulled back the sheets and saw a MASSIVE stain on the sheets. It was nasty and horrifying. I was incredibly upset and physically and mentally uncomfortable. I have stayed at many different Auberge properties across the country and have NEVER experienced something like this! It was disturbing. After a lot of back and fourth with hotel staff, we finally were able to change rooms which was much better. The only positive was the manager of housekeeping Cliff was GREAT throughout the whole process.

we had the most magical 2nd wedding anniversary at the vanderbilt! we felt like royalty from start to finish. we worked alongside their lead concierge, Morgan, who helped us book newport reservations, sailing, etc. she even helped my husband to have roses and champagne in the room upon arrival. we were greeted by name by all staff at all times. the valet was stellar, so hard working and prompt. the waitstaff was knowledgeable and professional. the vibes of the hotel are what sold us. we loved spending time in the garden, by the pool, and even in our room! it’s so perfectly located, everything is walking distance. if you’re looking for a luxe auberge stay, stay here. 10/10.

Stayed here for three nights for a couple get away. Very disappointed after our stay as we had high expectations and were excited to stay in Auberge property. Primarily disappointed in the room and staff service. Our room was advertised as a loft suite …we were on the 3rd floor and the room was more like an attic bedroom than a hotel room suite. It was overall outdated and extremely dark. One small window on lower floor and the top floor w the bedroom had no windows. It had two skylights that the screens did not function so it remained extremely dark. We could not get comfortable in the room due to the enclosed feeling and darkness. The bathroom faucet also malfunctioned and the water was not able to be turned off (not just a drip, a full flow of water at all times). More disappointing than the room was the staff service. We mentioned the skylight not working and faucet issue the day of check in. It took us complaining three times until someone actually checked it out. We were then told the issues could not be fixed and offered nothing else - no room adjustment anything. The water issue was extremely frustrating as there was truly a full stream of water coming out of the faucet at all times. This was noisy and made getting ready in the bathroom very difficult. (And not environmentally friendly to just ignore this issue). I am sure we are not the first guests to complain about this as nobody seemed too concerned and just brushed it off. A hotel of this level should not have these type of issues, especially unresolved over a three day stay. The hotel lobby and grounds were very nice and kept clean. Restaurant staff was very friendly. Rooftop bar was quite disappointing- view primarily of a parking lot. Good location. Overall I would NOT recommend this hotel to others & would not stay here again. We debated between staying at the Vanderbilt or 41 North - I would highly suggest 41 north for anyone looking for an actual luxury hotel w good service.

wonderful Stay from A to Z everybody calls you by your name the hotel is perfectly located beautiful decoration SUPER EXPERIENCE

We were there for our daughter's wedding. We had the ceremony, cocktail hour and reception at The Vanderbilt. Everyone in the hotel made us feel special and the wedding was beautiful and perfectly executed. If you are having an intimate wedding, I truly can't imagine a more perfect setting!!