Club Wyndham Newport Onshore

What a perfect spot right in the middle of Newport. The 2 bedroom unit we had was perfect for 5 of us and felt like home. Plenty of room and very comfortable. The pool was never busy and the staff were helpful and responsive. Can’t wait to stay again!

As an owner of a week during the summer and as a previous guest, I love the Onshore. The location and the amenities are wonderful. HOWEVER, I have been a victim of a bait and switch scam connected to the Wyndham and third party rental agencies. Once in the spring, and thinking this couldn’t possibly happen again, and this December weekend. I reserved this weekend 9 months ago for our family holiday tradition. Only to find I didn’t have a reserved unit at checkin. No cancellation notification AND a welcome notification came from the Onshore a day before welcoming us. NO help from the manager! After 3 hours of frustrating phone calls with ******* and Extra Holidays, we were relocated to Wyndham Long Wharf where helpful staff arranged a unit for us. Two crying granddaughters were happy to have a place to sleep. Ironically, 4 hours later - Onshore had an available unit after being told there was no way they could accommodate us! ! TRAVELERS BEWARE!!!!

Be aware. Timeshare cancelled less than 2 weeks prior to visit. Relocated to a Jamestown small 1 bedroom Instead of 2 bedroom within view and daily cost of bridge to get over to Newport. Never had this issue in over 30 years of vaccinations. A wyndham scam.

NEVER EVER book here! It is a lie. We booked our summer vacation to Newport in January. All good reviews, had a pool for the kids & right in the center of Newport. We got nervous over the last month after reading scathing reviews. I called the resort and Airbnb to make sure everything was in order. We live 6 hours away. I even called the day before arrival. We closed our business for the week to get away, which which we have never done before. . We drove up early as check in is at 4 and we wanted to get alittle in before check in. They called at 2 to say there was a pipe burst and water main break by our unit. This is what they say to every bad review I’ve read. They offered us a place 40 miles away. That is not what we booked and would never have. We thankfully found another place for only 2 nights that was in an attic on our own. I have chronic back issues and the stairs were very hard to do as they were twisted. I had to have help. Still we were thankful as to not turn around and go home for our kids we’re so excited. We had to pay again out of pocket as there return policy is 15 days. They book places they do not have or will. I do not want this stressful event for anyone else trying to have a nice relaxing time with your family or friends. I am contacting Visa, the Better business bureau & have already told abnb to take them off the list. I have never had an issue with Airbnb but they were not very helpful at all. And this happens a lot. Shame on you. Fool me once my bad, fool me twice, they should know better.

Save yourself some stress and book at a non-Wyndham. They are running a bait and switch scam. In the short time we were there, we heard from merchants and Onshore staff that at least 17 reservations had been cancelled without proper notice. There are reviews on various travel sites and even Wyndham’s site of people detailing their experiences with this bait and switch scam. It works like this: You make a reservation 7+ months in advance, plan your vacation, confirm reservation the day before and on the day of, or upon arrival, they cancel due to overbooking. When you try to hold them accountable, they claim you booked with a 3rd party even though you booked through the Wyndham app and have the email confirmation. They argue and claim you booked through Holidays Res, which you didn’t, but a call to Wyndham results in them telling you they don’t have your reservation even though you have their email confirmation. Holidays Res tries to low ball you into a room that doesn’t work for you and is no where near Onshore or most of the main Newport area and they get away with it because most people need a roof over their head for the night. You can refuse their low ball offers and go home or find other accommodations and be refunded in full, but if you stay at another Wyndham there’s no refund. They do this because Wyndham offers to rent out the timeshare units so they can make extra money. We got canceled because a time share owner has first rights and can call up same day to reserve a room. We reported them to our credit card company for running a scam and disputed the charge. If a credit card company finds a merchant is defrauding card users then they could lose their rights to accept those types of credit cards, like Mastercard, Amex, Discover, and Visa. Lost revenue will result in a positive behavior change by Wyndham. We received a full refund from Holidays, but it doesn’t cover the loss of the vacation, loss of sleep and induced stress all because they haphazardly want to make a buck that is ultimately a scam. No one was rude and every last one freely and easily admitted this bait and switch scam is a common, long-standing, occurrence. They refer to it as a cancellation though. They all agreed it wasn’t right, but since they were limited in what they could do they didn’t let it bother them. They just work there.

They cancelled my reservations a few hrs before we were due to check in that I didn’t see since we were traveling to Newport. We were told the time share owner decided he wanted the room for the weekend. I guess they can just make those decisions at anytime. Upon arrival when we found out the room was cancelled they tried to get us a room in other locations such as in Jamestown or on Goat Island but none had the accommodations I had booked to get 2 bedrooms and full kitchen. That was non negotiable. After almost 3 hrs at the front desk which was about to close up for the night they suddenly found a room in the same bldg that a time share owner had decided not to use for the weekend. But this was only for 2 nights, not the 3 nights we initially booked to stay. Looking at other reviews this has happened over and over. Wyndham claims to have no control over it but I booked directly thru the Wyndham site so as far as I’m concerned this is on them. Although we ended up getting 2 nights at the condo, the aggravation of it just isn’t worth going thru them again. It’s too bad because the condo was nice but it’s not worth the risk of this happening again.