Newbury Town Centre South A339

This hotel is not in Town Centre. It has cost me £9.50 on a taxi from the “town centre” Premium Inn to get here. It’s false advertisement. It’s Premier Inn South. So be careful before you book and think you’ll be in the centre. I will be asking my work to remove this hotel for sure.

Had a lovely stay here. Came to visit family over the Easter period. The hotel was great. All rooms were clean and had enough space for us to move about. Beds were nice and comfortable. Staff were very helpful and welcomeing. Very pleasant stay for us.

When traveling, accommodations play a crucial role in the overall experience. Unfortunately, my recent stay did not live up to the high standards I have come to expect from this particular hotel chain. Upon arrival, I faced immediate challenges with the check in process. The postcode provided in the confirmation was incorrect, leading me into Newbury town center instead of the hotel. After finally locating the hotel, I was further delayed by an empty reception area and a malfunctioning self service check in.When I brought the postcode issue to the attention of the staff, I was informed that it had been incorrect for over four years. Despite my suggestion to update it for future guests, I was met with indifference and was told it was not their problem an outside does all the IT systems. The condition of the room was disappointing. A noticeable and unpleasant smell greeted us as we entered. Additionally, there was only one towel provided for three guests, and the carpet was stained with dirty marks. These issues made for an uncomfortable and unwelcoming environment. Hoping for a meal, we approached the on site restaurant, which appeared half empty. However, we were informed that they were busy and that there would be over an hour's wait for service. With limited options, we decided to walk to a nearby shop to purchase some items instead of enjoying a meal at the hotel and also did not bother with breakfast we went to M&S nearby for a coffee and breakfast sandwich. Given these experiences, I made the decision to cancel my review my stays in Portsmouth and London and opted to book with a different hotel chain. This was a difficult decision, as I have always preferred this chain for business and overnight stays, but the poor experience left me with little choice. In summary, this stay was far below what I have experienced at other locations of this hotel chain. I hope that improvements can be made to ensure that future guests do not encounter similar issues.

As a disabled person staying in hotels is not always a pleasant experience; but I have to say this Premier Inn is absolutely fantastic! The accessible rooms are big, comfy & well equipped. The staff go out of their way to help you and nothing is too much trouble. I must give special mention to Michelle as she is absolutely brilliant. Helpful, kind, very knowledgeable and always has a friendly smile. Michelle fabulous and deserves the biggest hugs and lots of recognition.

Comfortable, quiet warm room. Immaculately clean with excellent facilities. Bed large and comfortable. Shower room clean and sizeable. Heating system works well and reaches required temperature quickly. The only problem on this visit was that the television remote control would not switch television on. Reported it to reception who reacted quickly.

Clean and spacious bedroom with air conditioning and a decent and clean bathroom. Bed linen looked dodgy on this occasion but must add this is a subjective opinion, i.e. linen were not dirty but didn’t look fresh either. Hotel convenient for short stay. Large private parking on the property grounds