Newark Garden Finger Lakes Hotel

We were attending a concert nearby and choose this hotel because the website showed a nice indoor pool, a sign out front advertised music and dancing on the weekends and the rooms looked nice. Total misrepresentation. The pool was so cloudy, algae was on the stairs and the surrounding area was old and not maintained. There was no music or dancing and the room had broken outlets, cracks in the tub, etc. Site also advertises a restaurant and bar which was not open. The one ice machine didn’t work and we had to ask multiple times for room supplies or to have it cleaned. The front desk was not manned even though site says 24/7 front desk.

We were booked to play a local bluegrass festival. The festival promoter booked us 2 rooms for Saturday night. We booked two rooms for Friday night at the same hotel for convenience. 2 1/2 weeks before the festival, we found that we only needed one room on Friday night. I called and canceled one room for that night. When we arrived, the front desk clerk told us that we had already checked in for both this room and the rooms that the promoter booked. Apparently, someone gave our rooms to another band. The front desk clerk was apologetic and told us the manager would be there in the morning. There was another room available, so we checked into that one, using our credit card again. The room was not only dated, it had a broken coffee maker, the toilet seat was only connected on one side and it swung freely from side to side. The tub was cracked and rusty around the drain and there was mold on the fixtures. We had to set the A/C at 64 to get the room cooled down. My sister called the desk the next morning to see if she could ensure we would have the rooms the promoter had booked for that day. She was assured that we would have rooms. I went to the front desk to make sure that I was not being charged for the room I had previously booked as well as the one we actually checked into. When the manager finally showed up, I told him I would like to make sure that the charges on my credit card were correct due to the mix up. He was not only uncooperative, but was nasty, too. He barked that it was taken care of and if it wasn't, to "take it up with Mike (the promoter). When my sister, who is a pretty blond, went down to ask about the second room, he fell all over himself being nice. I have stayed here before for previous festivals and have never had such a bad experience. Needless to say, I will never stay there again.