Residence Inn New York Manhattan/Central Park

Bonita habitación, mucho espacio y muy limpia. El desayuno es notable.

Estuvimos muy contentos con todo durante nuestra estancia en el hotel. La habitación estaba muy limpia, el personal, incluido el personal de recepción y de limpieza, era excelente, la ubicación es perfecta para los viajeros que visitan Nueva York, la vista desde la habitación era espectacular y el desayuno era increíble. ¡Lo recomiendo mucho!

Impresionantes vistas con una excelente ubicación, justo entre Times Square y Central Park. Tuvimos algunos problemas al momento del check-in, pero los asociados pudieron ayudar tanto como fue posible. Definitivamente lo consideraré la próxima vez.

The hotel is conveniently located on Broadway. Our rooms got great views. However, the services are very poor and disappointing. We were traveling with family of six to attend a wedding in New York and when we first checked in, the rooms felt dusty and not very clean. The toilet paper on the roll was almost used up and there was no extra toilet paper in the bathroom. We had to contact the front desk three times to finally get it delivered. In one of the rooms, the water boiler was not working and you wonder if staff actually check the room condition before guests come.  There had been another incident that we think could be totally avoided if the hotel pays attention to the condition of the room and convenience for the guest. One of our family members’ cellphone accidentally fell through a gap between bed and wall and it’s unreachable by hand. Eventually we had to ask the front desk for help and the hotel workers had to use special tools to get the phone out and cover the gap. We paid 500 some dollars for the room per night and the hotel does not provide slippers for the guests. Little toiletries like an extra hand soap bar, tiny toothpaste and hand lotion that many other hotels provide are not available in this hotel. For room service, it’s not automatic and you have to inform the front desk each time you want your room cleaned. As for the breakfast choice, it’s just bare minimum.  The general feeling or impression is that the economy is not doing well, the hotel is cutting costs in every possible way, and customers are getting less. Overall the experience was not that good. One should definitely not have high expectations even for the high price you pay.

Well located, outdated common areas. Good service. No space to put the luggage into the room

This hotel has awesome city view I've ever seen.