Holiday Inn Express Brooklyn, an IHG Hotel

La ubicación es muy buena, el servicio es bueno, el desayuno es abundante, el café es gratis para beber todo el día y el agua, las toallas y otros consumibles están disponibles a pedido. Los muebles están al sol, el armario está roto, la nevera no cierra bien, el colchón está muy mal.

Muy bien ubicado, cerca del acceso al metro de Union Street Brooklyn, habitación con una pequeña vista del sur de Manhattan. Barrio tranquilo. Cómoda habitación con café, té. Desayuno muy generoso, tortilla, bistec, fruta, broony. Personal acogedor. Volveré y recomiendo este hotel a aquellos que quieran visitar Nueva York.

酒店比較老了，電梯特別驚悚，到了樓層都得抖幾下才能停住開門；地毯也比較舊、看着有點臟；早餐中規中矩，就那幾樣，每天基本沒有變化；最重要的是：沒有拖鞋！如果不想洗完澡光腳踩在冰冷的地上和臟臟的地毯上，還是自備吧。

出門就有地鐵，挺方便的，去城裡地鐵大概20-30分鐘的樣子。

Do not book this. It isn’t a hotel anymore. And they take reservations and don’t notify you that you can’t stay there. My friends and booked 3 rooms because we were running the Brooklyn Half marathon. When I checked with the hotel the day of arrival they lied and said I cancelled the reservations. When I said I did not they said they called me and they cancelled them. No apology and honest explanation. Poor business practice by IHG

I just had the worst experience ever in this place. I don't know why they keep saying that it's a Holiday Inn Hotel, because it's not anymore. I went over there in April 2023 with my family. My grandmother, who is almost seventy was with me and she made the reservation through a company that she has been a customer for years. When we arrived, I was suspicious, because all of the Holiday Inn signs were covered, and inside were a bunch of people wearing uniforms like the Army or something related. I asked the person who was at the front desk and they said the hotel was closed, and now it works as a kind of shelter. I called the number 718-7971133, one that I found on the Holiday Inn Website, and spent almost 30 minutes with an attendant who didn't solve my problem and she didn't admit the hotel doesn't exist anymore, and all the time I was in front of the hotel. I have sent an e-mail and nothing was resolved. We were exhausted and we went to another holiday inn that was close but no one could explain what had happened. After all the trouble, we needed to go to another hotel (Sheraton) and pay again for our reservation. We are seeing what action we'll need to take.