Voco Astoria by IHG

This is a VERY nice hotel in a terrific location! The hotel is impeccably clean and well maintained. The staff is friendly and helpful. Henry, the general manager, wanted to make sure that my room was to my liking and helped me with my visit to Astoria. The N train is literally steps away, and it will take you anywhere you would like to go. There are a lot of great food options nearby and even a grocery across the street!

Excellent, well renovated small hotel. In a very good location. Plenty of restaurants around (lots of Greek obviously). Safe to walk around, fun. Close to US Open (that was the reason for my trip). Hope they keep it up. Good job

I couldn’t have asked for a better stay. This hotel is in a perfect location, surrounded by tons of great bars and restaurants, yet it still manages to feel quiet and peaceful. Everything is brand new, spotlessly clean, and tastefully designed. The staff were incredibly friendly and welcoming. Will definitely be back, and highly recommend this hotel to anyone.

The Voco Astoria is everything I want out of my New York hotel without breaking the bank. Staff is attentive and eager to help with everything, including dining recommendations (skip the overpriced midtown Manhattan institutions—the restaurants in Astoria are both cheaper and all-around better). My room was delightful—they’ve done an incredible job soundproofing against the many sounds of the city. Manhattan is just a short Uber or subway ride away, so I’ll absolutely be staying here again regardless of what I plan to do in the city.

I am currently staying at the voco Astoria in New York and this morning was one of the most uncomfortable and embarrassing hotel experiences I have had as a guest anywhere. The hotel issued complimentary breakfast passes (as in the image) at check in. This morning between 7:15 AM and 7:25 AM my brother and I were using those passes at their partner restaurant Anemi Modern Greek. The restaurant manager suddenly approached us and escorted us to the General Manager Henry Lattarulo who confronted us in a public area and questioned us as if we were doing something improper. He was not polite and the tone was completely unnecessary considering that these breakfast passes were provided directly by the hotel. The experience destroyed any sense of comfort or hospitality. After several minutes he finally admitted that the passes were valid and told us to return to breakfast, but at that point we no longer felt comfortable. This was not a casual mix up. This was a public confrontation toward paying guests over something the hotel itself provided in writing. It has made us uncomfortable even being in the common spaces of the property for the rest of the stay. IHG needs to review this situation because the leadership behavior we experienced was unacceptable for any hotel brand especially one under IHG.