Usuario invitado
9 de septiembre de 2024
This was our first time staying at the hotel, and we were very happy with the entire experience. The hotel and restaurant have only been open less than a year, but the original building has a rich history as a gilded age family home, and it shows. The design and decor are stunning and unique, this place is not cold and lifeless. Our room was small-ish, but certainly larger rooms are available, and it certainly made up for it in comfort. Personally, I've never been bothered by a small room anyway, because when I travel, the room is not where I spend the majority of my time. The service: every interaction we had with the staff here was at a level of service that you would expect from a more expensive stay. From the moment we arrived, a butler showed us to our room, and that level of service continued throughout our stay; always professional, always warm and genuine. The food: we ate at Café Carmellini the night of our arrival, and the food and service were both exceptional. The dining room is a charming art deco masterpiece, where most tables are banquettes, which is great for a romantic couples dinner. Breakfast at the Cafe every morning was also outstanding, and we looked forward to it every day. We had drinks at the Portrait Bar a few nights before dinner, and once again service was exceptional, and the cocktails were inspired. They may tell you at check in that it's highly recommended to try the burger at the Portrait Bar, so I tried it, and let me just say it's as good as they say, if not better. It's good enough to make you weep tears of joy. If you live in New York, go there now and try it. If not, get on a plane, then go try it. We absolutely loved our stay here and can't wait to return. The location is great, the property is gorgeous, the rooms are comfortable, the food is outstanding, but the most memorable part has to have been the service. These are people that love the work of providing service at a high level, and it shows. Special mention should go to Kevin, Ignacio, Rebecca and Michael at the restaurant, Ed at the Portrait Bar, but really everyone we met were fantastic, and by the time we left, it felt like we were leaving old friends. We can't wait to see them again.
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