Premier Inn Lymington (New Forest, Hordle)

We have not stayed at this Premier Inn before. On arrival we had a warm welcome.from Dan at the reception, who also lent us an iron and board to spruce up our clothes. He was very helpful with local information about amenities etc. The room was as expected, clean, presentable and all in order. The air conditioning was amazing, keeping the room at a constant 19 on the hotest weekend of the year. The only slight disappointment, resulting in 4, rather than 5 stars, was the restaurant menu, it is quite limited. There were a couple of gluten free items, which were very nice, so it wasn't the end of the world. The staff were all very helpful and at dinner Zoe was very polite and ensured fast and high quality service. With just the hotel.guests using the restaurant now, you don't wait long. The reception staff also let us know it was acceptable to order a take out to get delivered and we could even borrow cutlery and plates from the restaurant if we needed. Breakfast with Matthew was again, good service, polite, helpful and tasty. It was table service, so Matt took our orders and left us to have continental if we wanted. GF, Vegan and Veggie option are available. Matt had not long started working at the Premier Inn, but like all of the staff, he is kind, friendly, efficient, chatty, but not intrusive. Kira on reception was also very helpful with local information or just for a passing catch up, remembering why we were at the hotel and asking after our day and how our event had gone. All such lovely staff, which will guarantee a return stay when we are back in the area again.

The staff tried very hard but they couldn't change the reality that this is The staff tried very hard but they couldn't change the reality that this is a very tired property that felt unloved. They charged for a wifi that didn't work but which was essential as there was no mobile signal in the area. The breakfast was OK without being an uplifting start to the day. PR and marketing out of line with reality.

The staff are absolutely 10/10 very friendly and also very helpful. I’ve stayed here many times for business. Unfortunately there is no phone signal inside the building and the WiFi does not work unless you upgrade to “ultimate WiFi” as I stay here 5 days at a time I’m not going to pay £25 a week to use WiFi for a couple hours each evening.