The Umrao

served its purpose for a business trip - Not bad, pleasant stay

Room was not clean and suffocating

Room are a bit small

Nice stay

As wedding planners, we recently managed a wedding at The Umrao, and it was one of the most mismanaged and disappointing experiences we’ve encountered. Despite the grandeur they portray, the reality is far from it. Our client booked The Umrao for their daughter’s wedding, and during the booking process, the General Manager, Rajneesh, made several false promises. He assured us that everything would be handled seamlessly, even claiming that it was like a “family wedding” to him. He promised two dedicated shadows to assist the family for smooth execution. However, this was all blatant lies. The venue was in complete disarray with minimal staff across every department. Despite sharing guest IDs and specific instructions to allocate separate floors for the bride and groom’s families, this wasn’t done. Only one staff member, Sandeep, was handling check-ins, and he was indifferent and unhelpful. In fact, the bride and groom had to personally intervene to sort out check-ins, which were delayed by over 3 hours. As a result, many guests couldn’t get ready on time for the evening event. For a venue managing 45 rooms, there were only two bellhops—one of whom was arrogant and unresponsive to complaints. We had to ask our own senior team to assist with the luggage, which was highly unacceptable for a property claiming to be a 4-star hotel. Despite the promise of dedicated shadows, none were provided. Rajneesh was nowhere to be found, and there was no one from his team ensuring that the buffet counters were being refilled or that the event was running smoothly. After the disastrous first day, we had to bring in our own runners to ensure smooth execution for the remaining events. Even then, the hotel management showed no remorse or willingness to rectify the situation, despite multiple requests from both the bride and groom’s families. The situation escalated further during the Varmala ceremony. Despite constant reminders, the Varmala was handed over by their staff member Suraj so late that the bride and groom were left waiting on stage, causing unnecessary stress and embarrassment. Rajneesh the GM, also tried to exploit the client financially by insisting that all vendors be booked through them at exorbitant rates. We had to intervene and arrange for vendors independently, saving our client more money than our planning fee. In conclusion, The Umrao is running a shady operation under the guise of a 4-star hotel. Their promises are empty, and their management is incompetent. We strongly believe that many of their positive reviews are fake and bought. The team is only as good as their leader and the management, and all this mismanagement is a trickle effect of the owner and the GM’s intent and in capabilities. In our 10 years of planning events, we have never faced such issues with any hotel. So if you value professionalism, reliability, and a stress-free wedding, we do not recommend The Umrao. Your special day deserves much better.

Amazing dinner hosted by Umrao, everything was so tasty and the management was super kind, especially Chirag. It was although a surprise for me but they just made sure that they make each moment beautiful. So make sure you book here and enjoy