Hotel Royal Castle Grand

Rooms very dirty. Cockroaches running everywhere. Bedsheets, linen very smelly and dirty.

I stayed at Hotel Royal Castle back in 2019, and at that time, the rooms weren't up to the mark. However, during my recent stay in 2024, I was pleasantly surprised by the renovations. The rooms are now much warmer and more inviting, with a charming old-world feel to the furniture. The beds were nicely made, and overall, the environment was quite comfortable. The service really stood out to me. The staff, from the person delivering the food to the one handling the luggage, were all courteous and professional. For example, I tipped Rs. 100 on one occasion and Rs. 50 on another, and I never felt any discomfort from the staff about the amount, which shows their genuine hospitality. The restaurant is highly responsive, serving food quickly, which was a big plus. The only area where I feel some improvement could be made is the breakfast options, which are quite limited. That said, since most guests probably book the bed-and-breakfast package, I understand why. We stayed here during Durga Puja, and the hotel's proximity to Chittaranjan Park Market No. 2 was a big convenience—just a short walk away. Overall, this place offers great value for money, and I highly recommend it for a comfortable and pleasant stay in the area. I strongly recommend this hotel for anyone looking for a great stay at a reasonable price.

Location was good. Food not upto the mark. Inadequate breakfast with very few options. Amenities and services were okay

Overall good. Clean and hygiene. Staff behaviour is good. And also the place. Food quality and quantity value for money. But please improve the breakfast menu

Location of the hotel is very good. Good connection with metro network. Service staff are very prompt. Food is also very tasty. Overall cleanliness is ok. Only the room needs better upkeep

Hotel was good and clean. Stay was pleasant. Overall good hospitality