Usuario invitado
29 de octubre de 2023
I contacted the hotel directly and spoke with a woman named Julie, who has an accent. I was making a reservation and had a few questions. I provided my name and credit card number to her. This woman was already frustrated and angry that I was asking questions. My last question to her, she raised her voice, stating that I asked many questions and that she was done with me. She slammed the phone and disconnected the call. Incredible that this is the type of front desk individuals who are there to greet and assist the customer. After all, I am paying for the room, it was not free. The telephone call was recorded. I would never advise anyone to stay at a place who treats guest such as she did.
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