Usuario invitado
14 de junio de 2024
My room was reserved at the beginning of the year. Three months ago I called to make sure my room was a handicap accessible, two queen room (to accommodate my 96 year old father). I was assured that I did in fact have this type of room. When I got there after my several hour drive to check in the gal at the desk informed me that I have a King handicap room and a separate two-queen room! WHAT?! For one, I need two beds yes, not three, (especially at $300 a night!) but I needed the proper bathroom. She had no solution for me except - deal with the king room - I guess she thought I would sleep in the chair or on the floor?! I told her I called MONTHS ago to make sure this did NOT happen! UGH I asked if there were other hotels in the area - oh you can try but they are all booked for a fishing tournament. Nice response huh?! Beyond annoyed at this point - I confirmed with Dad that he would be able to manage one night in a regular bathroom - he agreed - so that is what we did. HOWEVER, when entering the room - he needed to use the bathroom and could NOT even manage to get the walker in and out, plus the toilet was basically on the floor. Needless to say, that was fun getting him up and out of there! Thankfully we didn't plan for a shower the next morning. The beds were way too soft, the walls are paper thin, very noisy neighbor (could hear his TV and music word for word), and noisy patio patrons (even from top floor!). So we did not sleep at all. Breakfast was cold and overpriced. The only positive is that most of the staff were nice and the hotel has lovely views. When checking out, the front desk asked me how my stay was, I simply said: I will never come back to this hotel! I asked for my receipt to be emailed - never got that. He also mentioned he would help me with points - crickets....
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