Usuario invitado
31 de enero de 2023
My family and I went here today for a Mother’s Day meal treat. When we arrived, yes it was busy but to be directed to our table with hand signals was a poor start not to mention finding people sitting at our clearly labelled reserved table having a coffee! Table wasn’t wiped down between them and us so that was black mark number 2 (doesn’t get better from here). Waited a solid 15 minutes before we approached the bar staff to give a drinks order and was told to take a seat “we’ll get there soon”. A waitress finally arrived, looked at us and shrugged and said “sorry” before taking our order. When the food arrived nearly an HOUR later, there were only 3 meals instead of 4 and I had to go in search of cutlery, napkins and condiments. The fourth meal arrived a solid 8 minutes later. I really wanted the food to redeem what was a lacklustre experience so far but it didn’t. The fish was heavily battered and very oily and the “chicken, Brie, almond filo parcel” was extremely light on chicken and the almonds weren’t there at all. Plus one of our meals had a hair in it 🤢 During the whole time we had been there, we were not approached once regarding further drinks and not asked if our meals were ok, HOWEVER the table right next to us were asked TWICE! We decided not to grow any older waiting for dessert and when paying, we were presented with an extraordinarily large bill. Half of it was items we certainly hadn’t ordered. No apology, just “that’s why we like you to check it”. Throw me an apron and a notepad sweetie and I’ll do the rest of your job for you while I’m at it. Here’s some advice for free - when you are short staffed, restrict your bookings and don’t take walk ins. Look after your bookings, they’ll usually come back. But we won’t be.
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