Grand Lido Negril Au-Naturel, An Autograph Collection All-Inclusive Resort - Adults Only

Absolute pampered experience and made wonderful friends. The resort was first class with delicious dining options. Being a guest at grand lido afforded us extra special treatment and a smaller less crowded hotel experience which was very relaxing and refreshing. By the pool, Simone made our stay! Such a kind loving person that took excellent care of us and ensured we all had a wonderful time. She was above and beyond! Big hugs for Simone.

What an amazing time we had!! Simone, Peaches and Captain Kirk made our stay even better with all the fun times during day. The games were a blast, the drinks were delicious except they kept running out of Red Stripe. You would think Management would have learned after the second day. Also, another suggestion, maybe put something down on the decking because it gets very slippery after it rains. A few of us fell and brought home souvenir bruises. The rooms were amazing and our maid made up our room beautifully every day. Our butlers provided extra items we requested and made our dinner reservations when requested. We will definitely he back and hope to be with all our new friends.

Hot tub not working place looked worn down Had to have three things fixed in room We were promised a bottle of gin on arrival never got Had to ask to restock coffee pods never restocked snacks Butlers where lazy Simone was the bright spot she deserves a huge raise Food was great

The Grand Lido is part of the Royalton luxury resort along with the neighboring Hideaway resort (adults only). My husband and I spent Christmas Eve through NY at the Grand Lido. We should have known there would be issues because we tried numerous times prior to the trip to contact the Lido with questions. They either never answered the phone, never responded to the emails sent via the website, or we were connected to one of the other Royalton hotels and they could not transfer me to the Lido. The property advertises itself as a ‘luxury resort “ but it truly is not. My husband and I stayed at the Grand Lido 2xs in the 90s when it was owned by Super Clubs and it was truly a luxury hotel then. Our ‘luxury” room was shabby and beat up. For a 7 yr old resort the furniture, closet door & toilet area door (water closet) were all scarred and in poor shape. The towels are rough and thin like from a motel. The water closet door did not close properly and looked like the lock had been pried open. Parts of the mirror were spotted and discolored. The walls were patched up, water stains on the ceiling and walls, the window curtains did not close all the way (I used a hair clip to close them), and when we arrived the floor was dirty (dirt & hair). I noted the dirty floor on arrival to our butler who had housekeeping “deep” clean it that evening. There was also a roach in our room the first night. We were told (again) they would “deep clean” the room the next day. Housekeeping did not leave us washcloths 7 of the 10 days. Including on our first night. We called reception that first night and were told the washcloths were coming, but they never arrived. We even generously tipped housekeeping everyday, which apparently did not help. On our last full day we had no washcloths, hand towels, or bath mat. Out of the 10 day visit, we had turndown service 2 times. We were told if staff called off, there was no evening service. It’s not just turning down the bed, but refreshing the towels and emptying the trash (only 1 trash basket) after we’ve cleaned up from being at the pool all day. The ceiling over the water closet door started leaking which went on for 2 days. We were told this was due to the a/c pan overflowing. The sliding glass door frame to our balcony was dirty with fingerprints and the shower door stripping was loose, falling off. Changing rooms was not an option, as there were no vacancies. We had 2 butlers who rotated. They were kind, but not efficient. The current practice to communicate with them is What’s App. I don’t use it nor do I want to. So we were told to leave a note in the room for the butler. We met the Lido concierge (never knew there was one) for the first time by day 7 who said she would stop by to check on us, but walked right past us at the pool. The food is at best mediocre as many of the other reviewers have stated. The ‘authentic’ Calypso restaurant food was not impressive and the waitstaff did a poor job. Our server looked an