King of the Pyramids

¡Este lugar fue definitivamente nuestra peor estadía en Egipto! Nuestra estadía empezó por no dejarnos hacer el check in antes de las 12pm a pesar de que nos habían dicho por mensajes que no sería un problema e incluso nos dijeron que nos iban a ofrecer algo de desayuno ya que nuestro vuelo llegaba muy temprano. Aparte de eso, le preguntamos a la recepcionista (que por cierto cambió como 4 veces durante nuestra estadía de un día y ninguno de ellos hablaba inglés en absoluto, la única forma de comunicarse era a través de gestos y el traductor de Google) dónde podíamos comprar un Sim egipcio. tarjeta. Dijo que lo arreglaría para nosotros y pidió 25 $ por lo que nos dijo que era una tarjeta de 6GB. No nos dieron la tarjeta hasta que salimos del hotel y 300 MB después de usar la tarjeta dejó de funcionar y dijo que se habían usado todos los datos. El día que nos fuimos, los anfitriones cancelaron nuestra reserva y le dieron a la reserva la razón por la que no nos presentamos, lo que obviamente era una mentira, por lo que no pudimos escribir ningún comentario sobre nuestra horrible estadía en este lugar. Finalmente, a nuestra partida no obtuvimos ningún desayuno a pesar de que se suponía que estaba incluido.

DO NOT BOOK THIS HOSTEL. Absolutely dreadful, building is almost falling down, the rooms are used by the homeless until you arrive when they kick them out. The rooms are dirty, old and nothing like the pictures. Pictures are stolen from another website. Impossible to sleep as on a busy road with noise 24/7. Staff are not to be trusted as we had things stolen from our room when out. If you do book, ensure you take your passport with you! I’ve stayed in many places and this was by far, far the worst. Avoid at all costs.

Front desk staff was very nice and courteous. Mahmoud and Doaa at front desk were so nice and helpful Room was ok, bed was clean and comfortable, got a restful sleep after a long drive from Alexandria, bathroom was clean. really loved the roof top with a view of the pyramids, perfect spot to drink tea and enjoy the sunset view of the pyramids.

I would give this business a "0" if it was possible. Where do I begin? No elevator, walk up only by very narrow stairs. Stairway is outside every room and acts as an echo chamber with doors to rooms being opened and closed all night long. Beds consist of mattresses on floor. Bathroom is a large room with a tiled floor, pedestal sink, shower head in the corner, toilet with a leaky bidet running over the bathroom floor, no bath or hand towels. No toilet paper. Flies buzzing in the room. I left after a few hours and they still charged me for four nights.

What a nightmare, the hotel´s owner yells and steals like there is no tomorrow. Horrible, horrible person, get prepared to encounter things you have never seen, when checking in he clicks on "cancel booking", so the agreed before hand payment of 97 us dollars goes up to 138 dollars, unfortunately *********** can´t explain this, I have already talked to 3 different people and they all have different explanation for it, the last was the most frustrating one, explaining that taxes were not included, when I told him that the amount said, taxes and fees included, he had nothing to say, more than: have you booked this hotel directly, and I´m like: would we be having this conversation if I did? Anyways, back to the owner of Pyramid Stars Inn, since my uncle did not have dollars, he is pushed, after an almost 24 hour journey from Jerusalem to pay 133 euros, when I found out about it, I tried to talked to the owner and he said, what is done is done and won´t give any money back, he argued that *********** steals from him and he only wants cash payments, when we tried to find out why the price was increased, he says that *********** gives him the right to change the room, apparently the room they got, which was all dirty, even though we talked through WhatsApp and I did tell him that even though we had paid from the 24th of June, they will be arriving early in the morning the 25th, when they arrived the room was occupied and my family had to clean the room themselves in order to sleep a bit, they ate breakfast and when they told me about the extra charge there was no way to talk to this person, he kept yelling: I´m an American citizen too, like that was relevant, it took maybe 2 hours, back and forth, between him, my family and me listening to them, he does not speak Spanish and they do not speak English, but he did not want to talk to me, I was so mad! Finally, he agrees to give them 118 euros back and keep 15 for the 24th of June, but they wanted them out of his hotel right away. At the same time, I look up the hotel and found that expedia.com had a 3 person room included breakfast for 48 dollars for the next 6 night, I sent him a picture and ask him why he wanted to take advantage of my family, I am not sure if this actually did it, but they could leave and he kept 15 euros. Now I have to deal with *********** asking if they check in, if they cancel the reservation, if they, if they, if they... and calling them is also frustrating, our only hope is that they don´t take any money from our credit card since the cancelation window is gone, so we started to wonder if this was the the owner´s plan all along, to throw them out but get money from *********** claiming that they cancel just too late, *********** says they won´t charge us anything and send us the email the owner sent to them, saying that he was very upset they send such horrible guest, that he did not charge them anything, if that were true they should have some kind of prove, a receipt or credi