Canyon Cove Hotel and Spa

Here’s a feedback on our recent stay (29 Dec - 30 Dec): Overall, our check-in process went smoothly and didn’t take long, which we really appreciated. However, I did notice a few areas that could use improvement. Upon check-in, we were given towel cards, but despite booking for 3 guests, we only received 2 towel cards for the pool and beach area. It would be helpful if the number of towel cards matched the number of guests on the reservation. Additionally, it seems the hotel may still be experiencing a shortage of towels. In our room, we were only provided with 2 bath towels and were unable to request any extras. Having additional towels available would greatly enhance guest comfort. Regarding our room, while it appeared clean at first glance, the bathroom had a noticeable odor, and the toilet bowl had visible stains. The bedsheet also had some stains. A little more attention to detail during the cleaning process would significantly improve the experience. For breakfast, we appreciated that it was included with our stay, but the additional 600 PHP charge for an extra guest felt a little high considering the limited food selection. The options were quite basic—rice (plain and garlic), noodles (pansit), corned beef, lumpiang shanghai, scrambled eggs, pancakes, and corn soup. The salad bar had minimal offerings, primarily greens with a few other vegetables. The bread selection was also limited to pandesal with 2-3 spreads, and unfortunately, the coffee was not very enjoyable. Expanding the variety of dishes and improving the quality of beverages would make the breakfast experience much more appealing and feel like better value for the price. I hope this feedback is helpful, and I appreciate the staff’s efforts in ensuring a pleasant stay. I look forward to seeing improvements during our next visit.

We enjoyed it a lot, especially our children, relaxing in the beautiful view.

Check pillows, many reviews about old, dirty pillows. Check on curtains, horrible waiting time checkin and checkout takes an hour posted on other reviews. No lifeguard on duty so i refuse to stay another day cottages found **** diapers and trash everwhere. Buffet is poor quality. Tocino and longga tasteless and fish fillet taste like it was recycled , slimy inside maybe from last night free buffet seminar. Bathroom is old and damage faucets. Guest gets Plastic bidet so cheap. Bed and tables s are like really old found splinters and chips , live electric wires in the room and poer line in the pool area are left exposed. Hopefully they renovate soon before guest electrified. I decided to discontinue my 2nd night for practical reason safety, disgust and discomfort. A baby next door was crying till 1am sleep twas impossible , i recorded to have proof. pleaded hotel to rebook or refund to offset F&B credit but unjust enrichment prevails, the hotel decline. Too many bad reviews and trip.com must just delist property.