Casitas de Victoria

Our room was good for 3-4 pax so I tried booking on their website for 4 pax. The website shown us the price for four pax however as per Ms Inah the price does not include extra bed. They will only provide 3 beds for 4 pax. I paid extra (11,300/night) to get an extra bed and extra breakfast. I told Ms Inah that they should mentioned the terms on their website otherwise people will expect that the beds available will be for four pax and same as the breakfast offered. They were using wifi modem that is for 'house' use and not for business. Wifi modem was in the middle villa hence we were nit able to connect unless you go outside. Since no one was check-in yet, they placed the wifi device inside our room. They have shuttle to Punta Fuego long beach which was one of my reason to book this place. However the earliest shuttle to the beach was 8am and you could not use your own car to the beach. Their shuttle is the only vehicle that could access Punta Fuego. If you like to swim and watch sunrise, it is not possible. The Bangus was lasang gilik during the first day of breakfast. On our last day, they offered the buffet breakfast. We arrived at their breakfast hall at exactly 9am since buffet was 6am to 10am. I only found empty food warmers. Rice, adobo, few eggs were there. I asked the waitress if that was all. She said they have tapa/longganisa. So I asked where? She went to the kitchen and when she returned she said there was no more. Again, I spoke to Ms Inah. I told her that their buffet was until 10am, so if the customer only found rice before 10am they will only offer rice? No apologies, nothing. This was the time I started to take photos of their empty buffet breakfast warmers. Waitress approached me after sometime, and I was informed that we could order from the menu for free. As if utang na loob mo sakanila. The salad was not washed, pls refer to the photos attached. Over all, we came here to enjoy and relax but I was stress with their service. NOT AGAIN. Not really worth it. You could book in Punta Fuego for the same price or a bit difference with more amenities. First red flag was when I was booking for the room for four pax but they will only provide beds and the breakfast for 3 pax. 2. After I sent half of the payment as reservation, Ms. Inah just replied with acknowledgement. No timings for check-in and check-out, or any helpful notes. 3. The day that we checked-in, we were informed that it'll be breakfast buffet the next day. At night, I received a message from Ms Inah that it will be Ala Carte since there were only 7 guests check-in. Like, seriously? Their service depends on how many people checked-in? 4. They served our ala carte breakfast by the pool. Providing only seasonal fruit for one order, hence we need to remind them that we were missing 3 more for other 3 plates. 5. Waiter said that we were only entitled for hot beverage of our choice during breakfast. The menu stated choice of hot beverage: Barako coffee or tea or Batiro

Checked in for 3 days and 2 nights during the holidays with our pets. Location: The resort is around two and half hour drive from Manila. It is situated right in the middle of the farm, on the same provincial road going towards a neighbouring exclusive membership resort. Room: Overall clean room. Bed was comfortable but blankets were thin. The bathroom had the following amenities/toiletries: bath towel, face towel, shampoo, conditioner, body wash, toilet paper. Dental kits, vanity kits, and blowdryers are not provided. Staff: One of the front desk staff was rude and too rigid. It seems like asking for a glass of water or requesting for an extra serving of sauce was a sin. Housekeeping and restaurant staff was polite. Not everyone wears their masks at all times. Suggest to do further hospitality training for the staff. Amenities: The resort has their own lap pool. It is well maintained and clean. Pool towels are available upon request. They also provide a shuttle service to a private beach inside a nearby residential subdivision. You are allowed to bring food to the beach area but they don't allow meat products. Food: Guest were requested to pre-order their breakfast one day before. Spontaneous ordering was discouraged. We were served burnt food and overcooked sunny-side up eggs during one of our breakfasts. Some of our lunch and dinner orders were also served cold. Serving size was good for family but food was sub-par with poor quality control. Buffet food was not placed on a warmer. They had to take it back to the kitchen to reheat it thus having a long lag time. Guests getting food from the buffet table was also not required to mask up.

The staff is the loveliest here. They are so hospitable and make your stay as enjoyable as possible. I love this idyllic spot that is so reminiscent of the flavors of the provinces of the Philippines. Love it!! Thanks for such an enjoyable stay!!

Came here for a quiet family stay, which is the main draw to the place. We last stayed here in 2021. We were surprised that the quality of food offered - there are almost no other places to eat at - has steaply dropped and is overpriced for what they offer. For instance, we ordered a Count of Monte Cristo sandwhich only to find it to be a simple ham and egg with bread. Sad to say, we will likely not return to this establishment. Although the service is attentive and the place serene, we cannot enjoy our stay with no food choices.