Extended Stay America Suites - Houston - NASA - Johnson Space Center

Refund To be honest, it was terrible. I got this room because it had a kitchenette and I had a microwave that didn’t work the entire time I was there. I let the front desk know, and I also called the executive people‘s number. I just feel like I deserve a refund

Refund I stayed three total nights my first night I stayed. I thought I had a working kitchen had a guest over to cook for and couldn’t find out the microwave didn’t work so I had to call the front desk. He said he was going to come check it out and never did 20 minutes later. I called back to the front desk to get them to come check out the microwave and finally did 10 minutes later so after 30 minutes, I waited after the other food was already cooked. He offered to let me go into another room to borrow their microwave. It was very inconvenient. I paid for the room, which should have come with all the amenities and if not, then I should be reimbursed. The second day I went to work and I called the front desk around noon to let them know that the microwave did not work and if they could send somebody in there to fix it, I told them that I would be home around 3 o’clock and to see if they could have it fixed by then I get back at 3 o’clock and nothing has been done with the microwave. It hasn’t even been touched supposedly a work order was put in so I went to the front desk this morning and said something to her about it again and finally on the last day they put in a new microwave. So I just want a refund for my first two nights.