Al Campanile H Napoli Centro, by ClaPa Group

Es una reserva terrible. Hay un consumo oculto y es incluso más caro que el precio de la habitación. Se llama tasa de limpieza y tengo que pagar un depósito de 200 euros para el check-in. Es muy poco razonable. Hasta ahora no me han devuelto el depósito. El lugar de estancia y el lugar de check-in son completamente diferentes. Malas críticas. No volveré.

Pésimo y nada recomendable, aunque pagues por adelantado, al llegar a las instalaciones curiosamente te pedirán una fianza de 200€ y te dirán que te los devolverán en un plazo de 15/30 días laborables, pero obviamente Pasarán muchos más y además ahí cobraron adicional por la habitación a pesar de que la habíamos pagado a través de Booking. Mala zona

The staff was very rude and unhelpful. Our Air-conditioning in 2 rooms didn't work and instead of finding a solution, the staff told me that it's my fault the AC didn't work because according to her, I "didn't know how to use AC". 2nd night, I begged them to change our rooms. And after about 30mins, they did. In the new rooms also, AC didn't work in both room. We had to sleep in the heat sweating all night. The beds are weak, too low, and too soft. We woke up feeling beat up. We left our artwork in the room on checkout. I sent a message to the ladies to look for it. Without checking and having no effort, she told me there was nothing in the room. Also, I had to have a back and-forth with her until 1 hour when she finally decided to work. And then, she found the painting. The bathroom has a huge tub with an impractical standing shower. The bedrooms have 14 (fourteen) celling lights. It looks like a car showroom when the lights are on. It's too bright to put on, and some red and green mood lights are also too low to see anything. And then you have to pay money to use the lifts. So how are you supposed to take your bags to the 2nd floor? The hotel is too far from the reception. The least they could do is to offer a shuttle from the check-in point to the accommodation. Everything about this company is about making money, but they have no idea what hospitality means. Lastly, on our check-out, we asked for late checkout till 5 pm, which we're willing to pay. The ladies again said to us that we can only stay from 11 am. to 12pm. for €25. In all......PLEASE AVOID THIS PLACE AT ALL COST. UNLESS YOU WANT TO WASTE MONEY AND BE TREATED LIKE A PIECE OF PAPER.