Napoli Centro Suite & Spa

We booked this hotel for our last night in Italy since we had a 6AM flight the following morning. What they don't tell you, is that they are located in a pedestrian zone and that the GPS will guide you into alleyways that you are not supposed to be on. When talking to the front desk it is park in a garage and walk to the place with your luggage. We needed to drop off the rental car since we had a 6AM flight the next day. It took TWO HOURS to drive to the airport and drop off the rental car due to traffic. I talked to the front desk again and told them that it is now after 6PM and to get back to the hotel would be another nightmare. I was told to take a cab or bus and deal with it. I then asked to cancel and I booked another hotel right near the airport, and was told that they would keep my money since I cancelled less than 24 hours in advance. If their property description would have said that they are in a pedestrian zone, we would have booked elsewhere. False advertising and they don't care. To them, it is all about the money. I have no idea what the property is like nor do I care since I will never stay here after this experience.

Don’t be dismayed by your first glimpse of this B and B. Your taxi will have to stop a bit before the door, and you’ll find the elevator in the middle of a small, dark courtyard. But the host, Francisco, will dispel any misgivings. He’s handsome, charming, and friendly and speaks excellent English. He’s enthusiastic about telling you what to see in Naples. The rooms are comfortable; some have a balcony. The hotel is across the street from a Metro stop. The breakfast buffet includes wonderful Neapolitan cream-filled buns and excellent coffee. When we had to depart early in the morning, breakfast was put into the room fridge the night before. Tea is always available in the lounge area.

Ottima struttura, molto confortevole, personale eccezionale, gentile pronto a soddifare le tue esigenze. Posizione ottima e colazione completa. Offre anche un servizio di navetta dall'aeroporto e dalla stazione. Un plauso e un grazie a Felice per la sua disponibilità e gentilezza. Una struttura da consigliare, quando tornerò a Napoli pernotterò sicuramente lì.