ROMEO Napoli

Great experience overall. Super close (3 min walk) to ferry terminal that will take you to Capri. Room is super quiet, really. Balmain Paris toiletries... Special thanks to Lorenzo, Vincenzo and Marta at the front desk - amazing customer service. Wonderful spa experience.

Overall I regret staying in this hotel. The negatives - 1. It’s in an EXTREMELY dodgy area. A quick search on YouTube reveals a robbery of a guest arriving in a taxi at the front of the hotel. My wife and I did not feel safe in the area so we decided to leave early. 2. The staff are unfriendly and condescending. On check out one of the staff had agreed to waive the “penalty” of one night’s room rate as the room fee was described as “flexible”. The agreement was entered into and I signed and the fee for the stay was charged and I was provided with a receipt. She later came up to my room as I was getting the bags ready and told me they weren’t going to honour the agreement. Without my consent they charged the extra and they had no consideration of my position that an agreement had already been reached. 3. Breakfast is lacking healthy options. They have a granola dish but it is tiny and they bring you sugary donuts and other overly sweet pastries. When I asked for a bowl of muesli I was presented with Kellogg’s junk food such as Rice Bubbles. 4. If you express any requests your opinion is put down. I asked for a butter knife as the knives at breakfast have a large hole in them (they had a very unusual design that is not very practical for the butter). The waiter refused the butter knife request and tried to tell me the knife with the hole is a better option. 4. The corridors are very dark and dingy. 5. There aren’t nice places to eat around the hotel. The hotel recommended a place nearby which was down a dodgy lane way. The pizza there was good but the quality of the other produce is not what I’m used to. 6. The shower has a holder for the wand which is a secret switch to change the water to come out of the wand or the shower head. On the plus side the rooms are kept clean and it is close to the ferry terminal.

Discovered upon our arrival that renovations were taking place and that the beautiful roof top pool area was closed as a result. This had been a major reason for us choosing the hotel. We had not been notified and there is no alert on the website. Main entrance also inaccessible and had to use a side entrance. I understand that hotels need to do renovations and maintenance but being advised of such prior to making a booking seems reasonable?

I think the hotel was nice but I really feel comfortable in our room. I personally didn’t{t like that we didn’t have privacy when you were using the restroom and the shower. It has a clear glass with few strips and you cans see somebody taking a shower from the bedroom. The glas door from the restroom it was not closing properly. The decoration and view was nice.

This Hotel is an Oasis in Napoli. Luxury, modern and a fantastic spa and staff. The breakfast was spectacular. The wellness room was very enjoyable. The location is excellent it’s a short walk to the castle and main area. Do a tour to explore all the Napoli offers.