Usuario invitado
17 de junio de 2022
We were worried about our late flight to Naples and asked Melrose Napoli several times if check in would be a problem if we arrived around midnight. They told us on numerous occasions not to worry and that, although no member of staff would be there to greet us, we could gain remote entry by pressing the buzzer on the outside of the building … this was not true. After a long flight delay we finally arrived at Melrose Napoli at 2am and pressed the buzzer as instructed … nothing happened, we could not get into the building and the hotel weren’t answering our messages. We had to get a taxi back to Naples airport, at additional expense, to get some shelter and try to get some sleep. Melrose Napoli eventually replied to our messages and, after paying for another taxi back to the hotel, we were let into the property shortly before 8am. Despite giving us misleading and false remote check in instructions, Melrose Napoli have repeatedly denied all responsibility and refuse to refund us the first night’s accommodation we never had. As well as being refused a refund and the additional expense of taxis to/from the airport, my wife and son were both ill during our five day stay due to lack of sleep that first night. Unfortunately my son, to his huge disappointment, had to miss our tour of Pompeii which he had been so looking forward to. If you’re looking for a late check in when you visit Naples, my advice would be to avoid booking Melrose Napoli and look elsewhere.
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