B&B Art Suite Santa Brigida

The staff was completely incompetent with regards to charging a credit card. They did not know how to credit a credit card and call themselves a hotel. Their ineptitude messed up my finances and they could not care less. The room was very noisy and I could not sleep. There was no minibar, no water service. Do not use their airport shuttle service and that goes for Brigida entirely. They were double the price than any taxi and there are plenty of taxis available.They made me feel miserable and so frustrated. In Italiano: Il personale era completamente incompetente per quanto riguarda l'addebito sulla carta di credito. Non sapevano come accreditare una carta di credito e si definivano un hotel. La loro inettitudine ha incasinato le mie finanze e a loro non potrebbe importare di meno. La stanza era molto rumorosa e non riuscivo a dormire. Non c'era il minibar, né il servizio idrico. Non utilizzare il loro servizio di navetta aeroportuale e questo vale interamente per Brigida. Costavano il doppio di qualsiasi taxi e ce ne sono moltissimi disponibili. Mi hanno fatto sentire infelice e frustrato.

Our party arrived at the hotel at about 1am in the morning, we were late after waiting two hours for our luggage to arrive at Naples airport. The taxi driver was helpful and dropped at the entrance of the hotel, however.. the hotel door was locked. We rang a bell and someone opened the door for us and we then walked into an empty un-manned kind-of lobby. Once in the lobby, we had to ring another bell near a lift, the lift could only carry two people so two of us used it and went up a couple of flights and were greeted by an Italian guy who spoke very little English. We spoke very little Italian so we done all our communication with a translator app. After many confusing minutes we came to understand that we were only at the reception of the hotel but our residence would be at a separate building which was a couple of hundred meters away. Despite the short distance it took about 20 minutes to find because of the language barriers leading to mis-communication, furthermore, the logo and branding for the hotel is about the size of a cup coaster and located on an inside wall. It then took many more minutes to work out the key code to enter yet another un-manned building. The room itself was actually fine with working air-con, kettle and fridge and kept clean on a daily basis. If you are fluent in Italian and/or have a strong international 4G connection for maps then I would recommend but if you don’t I would try elsewhere.

struttura molto scorretta, sto aspettando un rimbordo da anni. Prenotato poco prima dei blocchi agli spostamenti causa covid, chiesto rimborso e sempre temporeggiato e detto di no. sconsiglio vivamente la struttura, non si possono trattare così i clienti.

Non lasciatevi ingannare delle belle foto! La segonda porta dell'ingresso è rotta, se abre soltanto con la password, poco consigliato per anziani. Ingresso sporco, con cigarette spente per terra ed pieno di sacchi dell'immondizia puzzolenti! La stanza piena di capelli incluso il bagno. No Wi-Fi e bide rotto! Mancanza di profissionalità da parte della cameriera che sembrava appena uscita di una discoteca, ed altre dipendente che facevano comenti inadeguati e indiscreti su di noi! Poiché per "tamponare" la mancanza di servizio ci hanno offerto gratis la collazione con le uova fredde e piane d'olio. Non siamo andati via nello stesso giorno poiché avevamo una donna anziana con noi.