Premier Inn Crewe (Nantwich)

The appearance and initial cleanliness of the hotel was good during my 5 day stay. However, as the days progressed it became clear that there are virtually no staff and that cleaning of the rooms is not done regularly. There is the option of walking to reception and asking for someone to clean the room and you have to leave a card on the door saying you've asked reception for your room to be cleaned. However, despite doing this for 2 days, my room was not cleaned at all during my stay, nor were the towels changed, bed made, bins emptied or tea and coffee supplies replenshed. Reception wasn't often staffed and one particular member of reception looked like they couldn't care any less if they tried, and spent most of their time browsing on their phone. Noise in the room from upstairs was also very very irritating, often preventing me getting to sleep or waking me up early in the morning. Facilities wise, the room was ok. Modern tv, plenty of plug sockets (no USB sockets but not an issue for most people), kettle, hairdryer and nice lighting. There was no shaver socket and no iron/ironing board or trouser press. The bath was fine, but water flow from the shower head and basin tap were heavily restricted, probably for water saving reasons, as the flow from the bath filler tap was amazing. Bed pillow and mattress comfort was ok but bed could do with being longer. I'm only 6ft tall but feet dangling over the end is not ideal. Very poor service during what could have very easily been a nice stay in hotel situated in a good convenient spot with nice surroundings.

The staff are fantastic and i would especially like the say a huge thank you to Amy. my work placed completely messed up my 5 week booking and didn't pay you it, Amy was very professional in the help and assistance she provided and a credit to the team while my work place left me standing in the reception for 3 hours while they fixed their mistake. Once i got to my room it was very clean and spacious the bed is a good size and very comfortable along with good pillows. the bathroom is also a good size and very clean. As im here for 5 weeks Amy was kind enough to put me in a room at the back of the hotel where it should be quieter which i appreciated as i have a lot of studying to do in the evenings. over all a great service and im looking forward to the rest of my stay here.

Staff were very helpful and nice, answered any questions we had. Rooms were very clean and housekeepers were lovely. Town is very close and had a lot of things to do. Pub next to the hotel so can get a nice meal and drink. Overall a very nice experience

Lovely friendly staff very clean, super soft mattress asked for extra pillows nothing was too much trouble thankyou to the lovely staff at premier inn Nantwich we will be coming back soon to stay as we visit family in Nantwich. Highly recommend

Room was amazing. Spotlessly clean. Highly recommend for business or pleasure. Housekeeping were very friendly. Quick and easy check in and check out. Great location. Close enough to walk into Nantwich town. Close to other local amenities

Was not best pleased, I did attempt to speak to staff but none were about last night (1st Jan) or this morning to speak to. We were in room 25, located on ground floor. It was extremely noisy all 3 nights, there were people running around upstairs, banging and crashing. Each morning there was banging and crashing early on by staff, going in and out of a fire exit outside our window with big crates. There were black hairs in the bath and stuck on the shower head. Our mugs were dirty and there were no spoons. The room was just absolutely boiling hot each night, no matter what we did, opened window and turned on fan, it didn't help. I did see the signs to ask reception for a sheet, but this would have been no good. Needs sorting. When we arrived in room, we discovered duct tap over smoke alarm and tv standby button. This must have been previous person in room and should have been picked up by staff.