InterContinental Nanjing

I love everything in this hotel! Nice view as a bonus

Everything was great except the pool. It really needs some sprucing up as it was not worthy of the Intercontinental status. Shoutout to Jason for his excellent personalized service!

According to local - best hotel in Nanjing. Excellent check in smiling service - maybe am lucky, check out procedure - not friendly at all. Front office needs more training. Room, breakfast - all good. Room TV - very very very old, needs a super urgent upgrade, TV made in China - today terms is not expensive $$$. Take off old TV & bad check out service, a recommended hotel to stay

The location was excellent, and the open facilities were very good. I understand it's a "China thing" that prevents outdoor swimming pools from being open to the public other than July - August - but it's ridiculous and one that a 5-star hotel should change. You advertise having an indoor and outdoor pool; however, 85% of the entire year, it is closed.... so how can you say you have an outdoor pool? It's false advertising. It was 32 degrees this weekend and perfect weather for the outdoor pool, but you didn't have it open - thus, I took away two stars on facilities. The service in the restaurant was EXCELLENT on the 45th floor, extremely good and well worth the 5stars; the front desk people also on the 1st floor incredible; however, the service in the (the indoor!!!) swimming pool was extremely average - feeling like being served from student intern vs. any 5star customer service at all. The service in the bar on the 78th floor was highly average. also, for 5star, with us having to ask for drinks and not a single smile when serving the drinks, while the 78th-floor views are breathtaking, the service was let down. Last but not least, our parents-in-law traveled with us and rang the front desk for help with the TV. They rang twice, and they were waiting for someone to help them. I have stayed at Intercontinental Hotels in other locations, and the service is always very good. While some departments at this location were good, they needed to be more balanced by the inconsistency of the other departments.

Great Location, just across from a cool little period garden area and walking distance to just about everything, drum tower across the street, lots of Salted Duck everywhere ... great place to stay and the view is unbeatable from the higher floors, will definitely stay again

No one replied to email despite you sent twice. Broken coffee machine in the room, asked for help, took half an hour to resolve. Not very satisfied with the service.