The Westin Nanjing Xuanwu Lake

We are returning guests with kid. 1st thing I came in is to check the windows for safety. It is unlocked!!!! I called the front desk to tell them and requested for manager to call me. When I told manager that I am returning guests and the last time the window was unlocked and I gave feedback but this time it is still unlock. Manager said he will get technician to closed it and also mentioned that and windows’ gap is too small for an adult hand to put out so the windows is safe. ( is he trying to defend their mistake?) 2nd, my son showered and the whole bath room was flooded. He didn’t even have long shower. It was a quick shower but the water sipped out to the toilet floor and the whole bathroom was flooded. I called them again to get the plumber to unclogged the drainage and the cleaner to come clean the toilet. Third the bed sheet had stain.

Westin is located with huge shopping mall and lake view from hotel room was very nice.

The room stayed was designed with Japanese animation characters. It was felt very warm. They said a long time ago it was designed for the children, however I think they can appeal to those female customers as well.

Great hotel with great service. Located close to the Xuanwu Lake and there is a mall next to the hotel. Room is super comfortable, great amenities and nice view.

Location is convenient for short stays and nearby underground trains station. Room is large and clean. Have a good sleep for the stays Reception service is excellent and friendly. Breakfast is superb and high quality for combined western and local Chinese food.

Fantastic service and excellent amenities. I had a most wonderful stay at this hotel.