Usuario invitado
31 de marzo de 2025
JI location is excellent. Plenty of food from morning to midnight just at the door steps. Metro is just across the street. Staffs are helpful and eager to please. Washing machine and dryer are extra points.
Just to share why I start using trip.com after 15 years of loyal customer with Agoda.
Make a booking in 2024 Oct to GZ. After I realised the dates were incorrect, I tried to make changes. I selected cancellation instead of change of date by mistake. After realising that after 2 minutes , I tried to correct it again. I emailed to Agoda to explain the whole issue. Agoda replied that the cancellation fees of SGD175 was collected by the provider and Agod mentioned they would try to help to talk to the provider. The outcome was the provider rejected and insisted on the cancellation fees.
Another booking was make to the same provider using trip.com. While I was at the counter face to face with the manager , Agoda still insisted that the provider still refused the refund of the cancellation fees. Agoda lied repeatedly!!!
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