Hanyuan Hotel

I booked Hanyuan because it is within walking distance to my folks home. And my grandma used to work at Nanjing Agricultural University, which the hotel is affiliated with. I read others’ reviews and knew it is an old facility. I did not have unrealistic expectations. We arrived late at night. Taxi driver dropped us off at the side entrance that has numerous stairs to the door. We had lots of luggage. As we got out of the cab, we saw some staff member in the lobby looking out. Instead of coming out to help us, he walked away. My husband, myself and our seven year old all carried/dragged multiple items up the stairs to get into the hotel lobby. We checked in and decided that we would need to add a bed for the kid. House keeping came quickly to set up the bed but was reluctant to provide pillows for the additional bed. I had to repeatedly ask before they agreed to bring an extra pillow. Don’t understand why there is such resistance to equip the additional bed with pillow- after all, we did pay for the additional bed. Everything else was pretty good during our first three-day-stay. We then went away to visit families elsewhere for a week before coming back to this hotel. This time, our car drove onto the ramp at the front entrance. As soon as we entered the building, lobby manager came to offer us help. He helped us deliver luggage to our room. We are very appreciative of his assistance. We ran into some issues at the front desk this time. They asked for our passports again and took our pictures for a second time. When I mentioned that we were just here a week ago and all information was taken already, we were told that all information has been erased as we checked out. When we checked in/out the first time, we informed front desk that we were making the hotel our base camp and will be coming in and out a few times. It’s strange that they would delete our information and redo everything all over again. Again we need to add a bed. House keeping brought a roller bed which has a stained mattress pad. I asked them to bring a clean one, they said they could not. They said they didn’t have any clean pads. They said the only option is to remove the pad and put the sheets directly on the mattress. They further suggested that since the sheet is clean, dirty pad doesn’t matter and that every mattress pad under bed sheets has urine stains. His words made my stomach turn but I was too tired to fight so they went ahead put sheets on top of the mattress pad that has a big yellow stain. Again I asked for pillows for the additional bed, they refused at first, upon my insistence, they agreed to bring pillows. They also took out a blanket from the cabinets under television and put it on the bed. When the seven year old was ready for bed, I opened the blanket and realized it’s cover is dirty. It’s dusty and has multiple stings of hair on it. I called house keeping, a lady quickly bought over a clean duvet cover for the blanket but refused to take away the dirty one. She insisted that we keep the dirty duvet in the closet. I did not understand her rationale but there isn’t anything I can do. So that dirty duvet cover stayed in the closet. Maybe I should not have come back to this hotel.

母校賓館，在我還在校的時候建成的，每次回南京都會入住。這次在南京最好的季節帶小朋友回來踏青。性價比很高，服務很好，還有學校的紅綠茶贈送，小朋友去退房，一路上一直跟我講一定要五星好評，哈哈。

前台服務熱情，介紹了周邊旅遊景點。出行方便，停車場停車方便？下次還會再來。前台服務熱情，介紹了周邊旅遊景點。出行方便，停車場停車方便？下次還會再來。

老牌賓館，房間很大，停車場也很大。早餐也不錯，鴨血粉絲好吃。價格實惠，交通很方便。離景區不遠。值得推薦。

因自己疏忽下單，訂的房間不太滿意，賓館免費給我們升級房間，前台服務態度非常好，熱情周到，期待下次入住。

房間乾淨，環境很安靜