Shangri-La Nanjing

This is a very interesting hotel and beautiful in nanjing near Xuanwu lake.

They do not provide free upgrade but the chambermaid is very nice and helpful. The restaurant there is black pearl with 2 diamond. Food and service is very good

The room was on the 36th floor, very nice lake view. The front desk and room service also were helpful!

I have to mention that the service department especially Ms Tina is very helpful to accommodate my request at her best. Very professional and understand the guest’s point of view. Room is huge, location is also near to the mall for food and shopping.

Overall, experience was quite good and service in Shangri-La live up to expectations! Location wise hotel is placed nearby metro station, walking distance around 300m. We were living on the 38 floor with good city overview. Room was clean and tidy, quite comfortable and convenient. There is a nice lobby bar with good choice of food and drinks, live music. Very wide choice of food at breakfast. There are things to mention for Shanghai-La to probably think of…firstly, breakfast time was quite crowded every day and some days we had to stand by to be seated, secondly, given the fact that it’s a five star hotel, cleanliness of breakfast area, as well as smell (ventilation wasn’t working properly) should be improved, last, but not least, we don’t understand table cleaning approach: staff moving around with a big trolley to clean up tables of the food waste just by throwing it to garbage bin while you are just a few steps away of that having breakfast, not even mentioning that there is no sorting at all, everything goes to same bins. Why not to clean the table by just removing dirty dinnerware and to do the rest in back house. With five star hotel I definitely would expect more attention to be paid for hygiene factors!

Overall quite good, they help us to upgrade the room type even we check in in midnight. Good service, but the air seems a bit hot in the room.