GRAND SKYLIGHT HOTEL XIANGHU

When travelling, especially with a kid, cleanliness in a room is THE priority. Well, the room was NOT clean. The counter top in the bathroom was stained AND dirty, the room was dusty (you could see dust on the mirrors and other surfaces) and the floor was full of shoes footprints of different types. We asked for the room to be cleaned as we checked in, while we went for a walk, more than one our later we came back, the room was dirty as we left it. I’m sorry but for such a price, in a 5 star hotel, this is absolutely not acceptable. Besides, I seriously doubt that the measurements of the room are correct as it seemed waaaay smaller than what officially stated in the room info. The view of course is breathtaking, that’s true. Mind also that there is absolutely no separation between the wet room and the bedroom, no door, no curtains…so no privacy while taking a bath. And also that there is no fridge. The lady at the reception was lovely, really kind, but it doesn’t make up for a dirty room.

Great service, clean room, love the hotel.

酒店是深圳的品牌，不輸一些洋品牌的酒店。房間比較寬敞，乾淨整潔。交通便利，象湖公園對面。早餐不錯，對的起房價。服務人員彬彬有禮，餐廳服務員張良英對小朋友也十分友好，得知小孩沒起床，準備了打包盒讓帶回房間。小事需要提升，如通知前台收拾一下拉圾，催了二次，二個多小時保潔阿姨才來！希望改善。總體感覺格蘭雲天還是很不錯的，給五分鼓勵。

我們是晚上9點才到的酒店，一進門，第一印象是大堂的挑高真高，感覺很不錯。前台小姐姐很細心給我們辦理入住（後來得知叫小呂妹妹），我有兩個朋友半夜12點到，小呂妹妹還貼心記下，安排我們住一起。第二天起來就一看，窗外景色也太哇塞了吧。總之，酒店工作人員服務周到，態度很友好，房間乾淨整潔，很不錯的一次入住體驗。

前台小田服務熱情周到，贈送了孩子早餐、小童洗漱用品和拖鞋、每天一份免費下午茶（咖啡+甜品一份任選）、一份歡迎水果，保潔阿姨還給擦了行李箱！ 房間景觀超棒！躺在床上可以看到夕陽。小孩非常喜歡，退房時捨不得走，下次會再來體驗同景觀的親子房。

1.這次的入住體驗超讚，酒店服務熱情周到，房間寬敞又明亮，睡得超級香！ 2.酒店環境真心不錯，設施齊全還嶄新，床品舒適！ 3.酒店的服務非常周到，前台接待人員非常友好，態度親切。在整個入住過程中，我感受到了酒店員工的熱情服務和專業素養，讓我感到非常舒適和放心。