Usuario invitado
22 de marzo de 2025
1. Mismatch in Room Type: The rooms provided (Room No. 24 and 21) were significantly different from those I had booked. Upon raising this issue, the hotel staff acknowledged that the rooms I reserved do not exist on the property. The condition of the rooms resembled that of a budget accommodation, such as a one-star hotel.
2. Outdated Fixtures: The room and bathroom doors were equipped with old, rusty latches and an outdated key-lock system, which felt reminiscent of a roadside eatery (dhaba) rather than a premium hotel.
3. Room Condition: The rooms had a persistent unpleasant odor and visible, extensive seepage issues.
4. Bed Quality: The double bed was formed by joining two single beds that appeared to be 20-25 years old. There was a noticeable gap of approximately 4 inches between the mattress and the bed frame, which affected comfort.
5. Inadequate Ventilation: Instead of proper ventilation fans, makeshift cardboard coverings were used, which is both unprofessional and unsanitary.
6. Additional Charges:
• I was charged ₹180 for water bottles for the following day.
• Despite having a continental plan, I was charged ₹320 for baby milk.
• An additional ₹2,200 was charged for evening snacks (though expected, I mention it given the overall pricing).
• I was charged ₹200 for luggage loading services.
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