Emerald Trail

Our trip to Emearld Trail was amazing..highly recommended if you are planning to spend time in the heart of nature ..staff was polite n helpful...food was great n delicious..

Best pet resort in uttarakhand.The Emerald Trail Bhimtal Resort is a popular getaway located in the scenic town of Bhimtal, Uttarakhand, India. Set amidst lush greenery and overlooking the Bhimtal Lake, this resort is known for its peaceful ambiance, comfortable accommodations, and proximity to natural beauty.

I was travelling with family, my parents are super senior citizens, mother completely on wheelchair and father barely walks with support. We made a plan for trip after Covid. It came out as a horrible trip as this property is not wheelchair accessible, forget about stairs, you have to literally park out side road and climb the complete complex. We always talk to owner and property team before booking, which we did here too. Owner Anand told us that it’s a wheelchair friendly property. We made booking via MakeMyTrip with zero cancellation. 2 days before travel, someone from Bombay team name pranjal called and said that they are cancelling the booking as booking price have increased. At the eleventh hour, we were unable to find any property so he said book directly from us with entire amount. No matter what the entire staff was not ready for partial payment which trigger a doubt. So I still booked it via MakeMyTrip again with increased price. Now while we were about to reach the property, we called to prepare our rooms. Caretaker Lalit told that there is no booking with our name, as he gets order from Bombay team. He again asked that he can send a scanner and we can book directly from them with entire amount. This raise my doubt more. We reached the property and find out that my parents no way can reach to the rooms as it’s a hill top with big stairs where normal person has to make efforts. I called Lalit he disconnected phone call. After 15-20 minutes he came and started talking rudely. He said all he can do is offer some help to pick wheelchair and we all have to pick our parents with wheelchair and climb. It was a complete shock to me. In short, this property is run the some crooks. They gonna try to book this directly with you by hook or by crook. The only good thing I did that I did not pay directly. I got my refund from MakeMyTrip. We had to search for new property which took 2 hours and lots of pain.