Aston Inn Gideon Batam

Disgusting and dishonest — do NOT stay here! Unfair charges and filthy rooms. Terrible experience from start to finish. The rooms are dirty and disgusting. When we checked in, the bed sheets already had blood stains. At checkout, the hotel tried to charge me IDR 200,000 for them! When we removed the sheets, we discovered the mattress was filthy and horrifying (see photo). We booked 3 rooms and noticed the stains on the very first day, but didn’t complain because we didn’t want to cause trouble. In the end, the hotel blamed us for not reporting it immediately. Instead of apologizing, they shamelessly argued with us and insisted it was our problem. Even when I asked for ONE extra towel, the staff said the hotel was “fully booked” and couldn’t provide it. A big hotel with no extra towels? Absolutely ridiculous. This hotel only knows how to scam guests with unfair fees, while providing disgusting rooms and terrible service. Worst hotel experience ever — strongly NOT recommended!

Hotel location very good.room is big n clean.toilet is well maintained,breakfast is ok. WiFi is bad...watching LIVE channel lagging. Staff is friendly.

Hotel stay was good, booked a Family room. Services were excellent and the location was ideal, all within walking distance. We had a very good sleep. My 2nd time staying here and the breakfast buffet has since improved with a wider spread. Keep up the good work! Worth mentioning is that we requested 3 single beds, although 1st night it was a full house, 2nd day morning they really prepared it for us. But since we slept well, we declined the good offer. Thumbs up!

Good location opposite BCS mall. This hotel has very strick non refundable policy if free cancellation window is passed. Even tough trip.com try to appeal and proof of sickness provides by doctor, still they reject the request. So for service it is only 2 star. Location and hotel condition is good to be fair.

Hotel location is good with lost of eateries surrounding. Doesn't provide 24hrs room service. No ice cube service after the Bar closed

The hotel location is the best, bcs shopping mall Wet market,wholesale market, Little box kuek lapis store, massage near to the hotel. If you want twin beds, do not book superior room as they dont provide twin beds. Book under Delxue. Breakfast are provided. Rooms are not sound proof. Can hear alot of people talking while walking pass the room door. Services are good too.