Sands Beach Club Resort

I have stayed in this hotel many times since childhood. However, no one could’ve prepared me for the nastiness of the carpet in room 620! It’s hunter green and you can see stains everywhere!! Imagine if it weren’t that color, it’s gotta be a health hazard! The humidity that naturally comes with the beach just makes the carpet even more horrible. I bought flip flops just to wear as shields because there’s no way you want to step on it! The views are great and everything else in this unit is old as all get out, but it’s no big deal….just the pukey floor needs to be addressed in a 911 type of way.

The room in the picture when I booked was nothing like the room I received. The room in the booking was really nice and clean looking. The room I received was a disgusting filthy mess. There were food crumbs on the carpet, giant greasy tennis shoe footprints on one of the bedspreads and what appears to be blood stains on the walls and pillow case. I do not have pictures of the numerous hairs (not mine) on the walls of the shower and on the shower curtain. The room also had the odor of stale cigarette smoke. If you question why I didn’t request another room, it’s because this was my second room. The first room I received was even worse. The room was so dirty that I wore shoes or flip flops so I didn’t have to have my bare feet on the floor and carpet.

Great location and beach. Units outdated and common areas not so good. Staff helpful but limited in abilities to improve stay. Probably won’t go back. Not any luxury here.

I have been going to the beach since 1967, and this is by far the worst experience I have ever had. Our trip was handled by Beach Vacations which I would highly recommend not to do business with. The initial reservation was a 1400 sq. ft. condo at Maison-sur-Mer and within a month before our vacation, we were switched to the 600 sq. ft. Sands Beach Club Resort for the same price. A classic bait and switch. Here is a list of things that we had at Sands Beach Club: 1. One small TV 2. One pillow per bed 3. No pillow cases for the two extra pillows 4. No comforter for one of the beds 5. No lamp in the master bedroom 6. A poorly functioning AC 7. Three dinner plates for four adults and a toddler 8. No ice trays Please do not waste your time or money on any trip to Myrtle Beach that includes the name Beach Vacations or Sands Beach Club.

Horrible service. They won’t even clean our room we’re here for a whole week and it’s disgusting. I shouldn’t have to pay $1800 for a room then go buy a vacuum and a mop to clean with. Also we’re expected to used the same 4 towels and 4 wash cloths all week for 6 people. Gross. Never again! Worst place ever!! Also big roaches crawling all threw the halls!!!

Horrible. Checked in, was out in a villa on the opposite end of the property that had no working elevator with children and a handicapped individual. Initially told, we couldn’t be moved because we already checked in. After ongoing communication with Justin the manager we were able to get a new room. Get to the room, and the room is filthy. Floors are caked with dirt, and dishwasher was covered with mold. Couldn’t put my infant down, because his legs were immediately covered. Justin came to the room, looked at it and took photos. Housekeeping came and confirmed that the floors weren’t being cleaned, and needed a special “mop”. Probably need more than a steam mop. Justin advised that this would be handled the following day. The next day, Wednesday the third, make multiple attempts to speak to Claudine ( GM), no response. I made an in person visit at the front desk and she was minimally aware of the situation but noted that she spoke to housekeeping and was notified that it was handled. Brought my infant down to her, and showed off their legs.. didn’t seem to phase her. Seemed like this was the expectation but seemingly agreed to take further action. We’ll no response at all through the night. After no response, I contacted Merlyn, another manager and requested thst the housekeeping manager come to the room. She tried to be dismissive that the problem was solved, and admitted that she spoke to Claudine and was made aware that I brought my child down, and showed her. Dina, the housekeeping manger came to the room, and admitted that the room wasn’t cleaned, and seen photos from their steam mop from Tuesday. She was not able to do anything else but clean the floor again. Horrible customer service and when you pay a decent amount, you should get a cleaned room, without a hassle. The expectation is clearly you get a dirty room. Please review photos of the room.