The White House Hotel

Came for my birthday and had a celebration mocktail the fillet and crispy beef salad both were fab and to top off some delicious desserts, service was lovely Alex and rattana are both very polite, the atmosphere was so lovely and the outside looks beautiful definitely will be coming back again .

Visited the Sutherland today with the family …absolutely brilliant customer service, so welcoming and accommodating! Thank you all for the great service! Food was 👌🏻so tasty and dessert was amazing ! Definantly will Come here again!!

We eat in the restaurant and the lay out was lovely and the food was nice, bit on the pricey side for the amount of food on some of the plates however, and the “warm chocolate brownie” was stone cold. But the food came out promptly and was nice, the fault however was the service that was provided. We had 2 different waitresses take our drinks orders and the food showed up before the drinks because the bar hadn’t been given the order. As well when we came to pay at the end we were just left with the card machine even tho it had timed out (so we couldn’t pay) whilst the waitress wondered off to chat and didn’t come back so we had to find another waitress to take the payment for us. The food was good overall but the service was not. unfortunately.

I’ve been to this place about 10 times the food is lovely but nearly every time I’ve been there’s been a 10 min or so wait to get a drink bought to me and yesterday was 15 minutes and 4 times I’ve I’ve had to ask staff where my drink is. I go every Sunday between 12 and 1 so normally quiet but they’re always a load of staff hanging around f the car and loads of managers floating about but can’t get a drink to me . . Yesterday it took half an hour for my food to come out when the place was not long opened then when it did come out it was missing the Yorkshire pudding. I’m going back to the Redhouse where I went every week for nearly 2 years they know what service is.

Place itself is fantastic, such an improvement on the old Whitehouse. I had been for drinks a few times and I knew it was on the pricey side, but I never mind paying if things are good. We went with friends and all I can say is it was Ok. Nothing impressive about it, everyone had a nice meal.....but it was just ok. They had ran out of beef for the chilli beef salad so only 1 of us could have it. Then they ran out of sauce for the waffles......that's really not quite good enough for a place charging these prices. As for the portions.....I wouldn't advise anyone to eat here if they have a big appetite or they are really hungry!! Portions are not big, and not value for money. Unfortunately for me The Red House and The Fox at Newport win over The Sutherland but that's just my opinion.

Our first time at the Sutherland for a large family meal, 19 of us to celebrate a birthday , The Sutherland itself has a good atmosphere and was fairly busy for a midweek evening, the staff were very courteous and attentive but unfortunately the meals were well below par especially for what you pay , there were numerous complaints about the food within our party , one guest ordered Gammon without egg or pineapple but with chips and thats literally what she was given , a piece of gammon on a plate , no garnish or salad literally a piece of Gammon !! Some of the guests ordered the Belly Pork which was tough to eat and on one of the meals the belly pork was literally 4 inches long and hard! Some of the chips were also inedible, overall very disappointing especially considering the prices on the menu then to top it off we were told that we weren’t allowed to pay individually only on a maximum of 3 credit/debit cards?! How were we supposed to do that with 19 people I really don’t know or even understand ?! Not impressed and very disappointed, unfortunately we won’t be eating there again. After complaining we were given complimentary drinks but it didn’t stop the experience being tarnished.