Usuario invitado
16 de abril de 2025
Dear sir,
Please find attached few pictures of the room which is not at all matching from your website. I have got this room as "Super Deluxe Room" in the Hotel Naaz, Mussoorie against my booking
I want to highlight few things of the property:
- The room is too dirty
- Washroom is smelling very bad
- The Matters are damaged which has been given on double bed, can't even sleep.
- In the booking you confirmed tht I will get one double bed with one extra bed, but they have given matters on the floor instead of extra bed
- Blankets are too dirty and smelling too bad
- Manager was abusing and telling me to cancel the booking
At that time (9:36 pm) when I called you , where I find the another property to stay at night.
It's totally "D" grade property.
As we don't have any option to go anywhere else, we bound to stay at the worst property.
I request you to cancel this property and arrange to refund the amount and give me this stay as complimentary. Because we was not having any other option and you are also not provided any other property.
Waiting for your response.
Jyoti Malik
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