Touchstone Resort

View of Lake Muskoka was memorable. Kitchen was an added value so we could avoid going out for meals all the time. Conveniently close to Bracebridge. Washer/dryer in the unit was a bonus. Minor complaints were a noisy fridge and a toilet that whistles when refilling. Just a little annoying

Disappointing experience. We arrived and checked in with a very friendly receptionist. We were surprised that there was no information booklet or map of resort supplied at check-in or in our room. The fridge had an ice maker. The tray had defrosted and frozen again in a huge lump and there were a few cubes on top. it must have been there a long time as the cubes smelt and tasted awful so we had to go get ice at the reception building. The door handles of the fridge were dirty and a few other things made it obvious that the room had not been cleaned properly. We cleaned some things ourselves. After a wonderful meal at the resort,we realized that there was no power to lights, outlets or the tv in the bedroom and the window mechanism was broken and could not be opened. We reported both of these things the next morning. The electricity was fixed but we were told that the window could not be fixed. We were offered another room, which we were pleased about, but the bedroom in the new room was inferior to the one we already had. There was a cupboard for hanging things but no dresser, shelves or even a luggage rack for our clothes and other items. We decided to keep our less inferior room that we could not open the window in. Compensation was suggested but the manager said that contacting ********** for this was like trying to get through to NASA but he would try. We are still waiting to hear from him. We hope to hear from Touchstone or ********** about our experience and compensation.

This is our second weekend stay at Touchstone in Muskoka and enjoyed staying at the property again. Its in a fairly remote location on lake Muskoka so its quiet and serene, an excellent place to get away from city life. There are several outdoor activities even in winter time like pond hockey, snowshoeing, fat bikes etc. Even more options in the summer I'm sure. There is a spa and restaurant on site as well. The condo style units we stayed at have all the amenities of home, even a washer and dryer. Nice little balcony facing the beach on the lake with a BBQ which is nice. The only gripes we had while staying there were, very slow wifi. Streaming a movie at night was impossible. Had to use my mobile data from my phone and worked perfectly after. Still, if you dont have unlimited data, that isn't an option and you would have to watch local tv. The second was parking. They need to assign parking spots for customers so there isn't a battle over parking. There were several times we left for a coffee, bite to eat and activities and came back to our spot stolen and all parking spots filled. This had us parking at a different beachhouse and had to trek through the snow to get back to our room. Lastly, on check-in they tell you there is no smoking anywhere on the property. Inexcusable to not provide smokers a spot to smoke safely. I had to stand on the side of a road, next to the entrance, with vehicles flying by at 80km/h . Otherwise a pleasant place to spend a romantic weekend.